Azure Cloud Operations Engineer

Job openings by COGNIZANT
Taguig City

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Latest job hiring in the Philippines:

COGNIZANT is hiring for: Azure Cloud Operations Engineer

Job Description:
The MBG is one of the top Azure consultancies in the country, and our clients are looking for our expertise to help them manage their Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) workloads in Azure. The role is customer facing, in a 24 x 7 environment, working closely with business and technical influencers, Information Technology professionals, and our MBG partners. If you have previous experience as a Cloud Operations Engineer and are passionate about problem solving and learning new technologies, then we want to give you the ability to help grow one of our fastest growing practice areas.
As a Cloud Operations Engineer Level 3, you will be a critical part of our core team that is an essential to the success of our Azure Managed Services division
** A desire for helping clients succeed in the cloud is required. **

Responsibilities:
Monitor, analyze, and resolve incidents for customers infrastructure running in Azure.
Install, configure, and administer customer systems in Azure.
Mentor, guide and consult with Level 1 and Level 2 engineers.
Perform regular reviews, document systems, processes, and procedures.
Escalate cases to appropriate staff as necessary to ensure cases are closed in a timely fashion.
Follow up on issues via e-mail, ticketing system, and phone calls with our customers.
Communicate technical issues and solutions with clients in business terms.
Interact with customers to identify IT problems and troubleshoot expediently.
Communicate ticket status information to all team members.
Coordinate with internal/external resources, to include escalated support, to implement projects and solve IT issues.
Promote best practices to enhance and improve organizational processes.
Work with project managers and client systems team to implement IT capabilities.

Qualifications, Skills & Experience:
A passion for problem solving and learning new technologies.
2-4 years of applicable experience in Microsoft Azure Cloud, supporting customers with virtual servers, solving network issues, and troubleshooting workloads.
Ability to work in a fast paced, rapidly changing environment.
AZ-104 Certification and at least one higher level Azure Certification such as the AZ-3XX-6XX a plus.
Previous experience in a 24×7 managed services, hosted service company, or Network Operations Center environment.
Operational knowledge of internet-based application architectures including databases, storage concepts, networking subnetting, VPN configuration, routing, and firewalls.
Azure Kubernetes Service experience a plus.
Operational knowledge of Azure based deployments, ARM templates, automation accounts and runbooks.
Proficient at a scripting or programming language such as PowerShell, .NET Python, or Bash.
Proficient with both Windows and Linux operating systems.
Active Directory skills, including Group Policy Administration, Replication and Deployment experience.
Operational understanding of systems monitoring, alerting and analytics.
Traits: Regardless of skills and experience, we look for people with the following personal traits:
Passion. You exude around the clock enthusiasm for your field of expertise.
Versatility. You are deep in a few areas but capable across a much wider range.
Communicator. You can confidently converse with clients in their language.
Problem Solver. You can figure out a solution to any problem that comes your way.
Pragmatism. You can separate what must be done now and what can be improved later.
Team Player. You help others, ask for input and share ideas all in the name of teamwork.

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At Cognizant, we give organizations the insights to anticipate what customers want and act instantly to deliver on those demands. So they can achieve the goal of every modern business: staying one step ahead of a fast-changing world.

Diversity and Inclusion.

At Cognizant, we embrace diversity. We believe it’s what helps us thrive. Our goal is to include everyone at the table, and to value and respect their unique voices and backgrounds.

Helping businesses get ahead. And stay ahead.

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