Crypto Operations Associate

Job openings by COINS.PH
Pasig City

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Latest job hiring in the Philippines:

COINS.PH is hiring for: Crypto Operations Associate

As a Crypto Operations Associate, you will:
• Oversee daily customer operations of crypto services which includes transaction processing, service monitoring, and incident reporting and handling
• Respond to escalated customer crypto concerns and issues
• Work with the Order Fulfillment Crypto team to monitor and analyze weekly KPIs and identify gaps and points for improvement to provide excellent customer experience
• Work closely with the Crypto-Treasury, Product, Engineering, Marketing, and Compliance teams in improving the product and providing solutions to increase our service and process efficiency.
• Knowledgeable in trading different products (preferably cryptocurrencies) is a plus
• Able to follow and understand the latest developments in the cryptocurrency space
• Perform other related duties and tasks as may be required from time to time

Minimum Qualifications:
• Passionate about building lasting customer relationships and optimizing processes
• Graduate of Business Management, Entrepreneurship, Operations Management, or equivalent
• Strong verbal and written communication skills in both English and Filipino
• Strong analytical skills and knowledgeable in Google Suite programs
• Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment
• Thinks fast under pressure and solves problems on the go without being overwhelmed
• Trustworthy and able to protect confidential information with discretion
• Meticulous, detail-oriented, and able to work quickly without supervision
• Discreet and upholds customer privacy and confidential information
• Has a track record for getting things done – drive, ownership, and execution is at the core of our culture careers job hiring philippines jobs vacancies career site openings vacancy

Coins is a Southeast Asian fintech company that enables anyone, including those without a bank account, to easily access financial services directly from their phone.

We aim to improve people’s everyday lives through convenient, accessible, and approachable financial services.

To achieve this mission, we work in lean, collaborative teams, in which everyone contributes to continuous improvement of product, process, and service. We are seeking motivated, intellectually curious professionals who share our vision of expanding financial inclusion in the Philippines and throughout Southeast Asia.


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