Latest job hiring in the Philippines:
Booth & Partners is hiring for: Customer Care Agent
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Proactively identify opportunities to improve call center operations, taking notes of deficiencies and providing report reports to broader management team
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Has a strong “spirit of service”, where you think first about how you can give rather than take, and always seek opportunities to support the team to the max of your ability.
High ownership, execution, and hustle – an ability to operate in uncertainty and deliver on your goals.
Has experience working with project management tools and workflow processes.
Excellent communication skills (oral and written), particularly in listening and ability to convey a respectful, empathetic tone over the phone.
Analytical ability with problem-solving skills and resourcefulness for assessing a help seeker’s needs and finding correct resources in a timely manner.
Basic knowledge of COVID-19 with an interest in learning more.
Ability to conduct basic internet research quickly while simultaneously managing a phone conversation
Ability to effectively converse with a diverse group of people from young adult to seniors
Thrives in a fast-paced, often scrappy, sometimes chaotic environment.
Fluency in Filipino preferred.
Must have Fiber Optic internet with at least 25 mbps bandwidth
Must have backup desktop or laptop with the latest OS
Booth & Partners is a boutique outsourcing company headquartered in Manila, Philippines.
We provide tailored outsourcing services to help small- to medium-sized growing businesses improve focus, realize better asset utilization and generate ever-greater corporate value.
Since our inception, we’ve partnered with clients from all over the world. Client locations such as the United States, Canada, Australia, United Kingdom, and Singapore. These global partnerships have helped us to redefine what great customer experience truly means.
This job posting is the latest urgent job hiring for 2022 in the Philippines. Please note we have posted job hiring in Quezon City, Makati, Pasay, Mandaluyong, Pasig, or across Metro Manila. Please open the search button to find the location near you.
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