Job Hiring Philippines

Customer Care Agent

Job openings by CEBU PACIFIC AIR
Pasay City

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Latest job hiring in the Philippines:

CEBU PACIFIC AIR is hiring for: Customer Care Agent

Primary Responsibilities:
Provide excellent customer service and engagement through different channels such as social media, web form, walk-in clients and phone calls to help optimize the customers’ travel experience and to retain them.
Attend to guest inquiries, complaints and all other requests through the team’s CRM system, emails, demand letters, endorsements, and/or other forms of communications where in guest may have express his concern.
Operate the Skyspeed system calling out guests on disrupted flights, assisting guests, following instructions from supervisors and communicating effectively with other team members.
Work with Customer Care Team Leaders, Managers and Directors to regularly review types of customer requests and agent service quality to improve existing processes or structure.
Collaborate with other departments, whenever necessary, to handle complex escalation cases and elevate the service quality of the airline.
Qualifications:
Open to fresh graduates without working experience.
Undergraduates are welcome to apply.
Can start immediately
Note: This position will be under a hybrid workplace arrangement which allows remote work but must also be open to reporting onsite as needed. Our Head Office is located in Pasay City, Metro Manila.
Be JUAN of us and together, let’s make moments happen.
Department
Customer Care
Job posted on
Oct 11, 2021
Employment type
Probationary
Experience range
0 – N.A

Cebu Pacific Air, Inc. careers job hiring philippines jobs vacancies career site openings vacancy

Cebu Pacific is the largest carrier in the Philippine aviation industry, offering low-cost services to more destinations and routes, with higher flight frequency within the Philippines, than any other airline. Cebu Pacific flies to 36 Philippine & 25 international destinations, across Asia, Australia, and the Middle East.

Fly to More Fun!
We currently fly to 60 destinations in 14 countries across Asia Pacific. We are also proud to have the most extensive route network in the Philippines.

Let’s make moments happen. Apply today.

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Cebu Pacific Air, Inc. careers job hiring philippines jobs vacancies career site openings vacancy

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