Job Hiring Philippines

Customer Program Office Head

Makati City

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Latest job hiring in the Philippines:

BANK OF THE PHILIPPINE ISLANDS is hiring for: Customer Program Office Head

The Customer Program Office Head is a senior management role, generally responsible for overseeing the planning, development, implementation, and monitoring of the overall customer programs strategy to include customer data, consumer data and insighting, market research, customer experience and communication.

Main Accountabilities:
• Leads the strategic recommendation for Customer programs to manage experience, positively driving acquisition and retention;
• Recommends and executes innovative and sustained client experiences, programs and offers;
• Works closely across various business groups to deliver seamless customer experience
• Manages people (3-4 direct reports) and Opex

• Bachelor’s or MBA degree, any field
• At least 12-15 years of relevant experience
• Must have been in a senior leadership role and handled a sizeable team
• Experience or exposure in Analytics and Customer Experience Programs
• Knowledge in Customer journey building, Net Promoter Score (NPS), Analytics, Research, and Customer Relationship Management
• Must be able to direct and grasp customer data requirements and customer analytical models and work closely with IT and 3rd party partners to develop a cohesive, efficient, and effective customer centric environment that will move the bank forward and gain competitive advantage

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Founded in 1851, Bank of the Philippine Islands is the first bank in the Philippines and in the Southeast Asian region. BPI is a universal bank and together with its subsidiaries and affiliates, it offers a wide range of financial products and solutions that serve both retail and corporate clients.

BPI’s services include consumer banking and lending, asset management, payments, insurance, securities brokerage and distribution, foreign exchange, leasing, and corporate and investment banking.

The bank has a network of over 800 branches in the Philippines, Hong Kong and Europe, and close to 3,000 ATMs and CAMs (cash accept machines).

We are in search of smart and driven individuals to be part of the strongest financial institution in the country. Working with BPI not only brings you opportunities to grow professionally; it also affords you the chance to partake of our time-held values of client centricity, excellence, teamwork, and integrity that have characterized the BPI way.

Work with highly competent people and look forward to continuous training and job rotation programs.

Management trainees
Develop a deep understanding of the bank, enhance your leadership skills and business acumen in preparation for a rewarding career as an officer of the bank.

Enhance your technical skills or grow into a new discipline through our specialist opportunities.

Jumpstart your career, learn more about the bank, and look forward to training opportunities.

This job posting is the latest urgent job hiring for 2021 Philippines. Some of the job hiring 2020 may apply but contact the company to confirm. Please note we have posted job hiring in Quezon City, Makati, Pasay, Mandaluyong, Pasig, or across Metro Manila. Please open the search button to find the location near you.

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