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Customer Service Representative | Taguig | GREAT BENEFITS! Join us in BGC

Job openings by SUTHERLAND
Taguig City

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SUTHERLAND is hiring for: Customer Service Representative | Taguig | GREAT BENEFITS! Join us in BGC

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting multiple industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a Customer Care Expert, you will deliver customer service to the customers and clients of one of America’s largest wireless network operators. You are also expected to:KEY RESPONSIBILITIES:
• Responsible for handling calls and providing customer support
• Identify and relate with various customer needs and scenarios
• Conduct issue identification and problem-solving meeting customer needs and satisfaction
• Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner
• Remain updated in client and internal processes, technology applications, utilities, and products
• Utilize various internal and client based tools and applications for customer management and servicing
• Conduct data entry, documentation, and case management
• Work and partner with others within a team-based environment
• Achieve and maintain required metrics and goals
• Adhere to company policies and procedures as described on the HR Handbook
MINIMUM QUALIFICATIONS:
• Finished at least 2 years in college (or High School Graduate + relevant work experience)
• Excellent English written and verbal communication skills
• Working knowledge on computers, the Internet and the wireless network industry
• Good customer service, multi-tasking and problem-solving skills
• Ability to work on shifting (graveyard) schedules and weekends
• Willingness to grow more within the company by performing other duties/projects that may be assigned

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Sutherland is a unique digital transformation company. We are the engine behind the experience giants of today—the companies best known for the transformative experiences they deliver.

Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.

A leading provider of work-at-home solutions, Sutherland Remote Engagement services match the skills and interests of professionals with the right job opportunities. With deep experience across industries and geographies, we help people across the globe find work that provides them the flexibility they want and the benefits they need.

We’re a truly global organization. Our teams around the world are operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.

This job posting is the latest urgent job hiring for 2021 Philippines. Some of the job hiring 2020 may apply but contact the company to confirm. Please note we have posted job hiring in Quezon City, Makati, Pasay, Mandaluyong, Pasig, or across Metro Manila. Please open the search button to find the location near you.

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