Job Hiring Philippines

Customer Support

Job openings by CLOUDSTAFF PHILIPPINES
Makati City

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Latest job hiring in the Philippines:

CLOUDSTAFF PHILIPPINES is hiring for: Customer Support

Job Description
Master the use cases and personas of the product: you can help users most deeply when you understand what they are trying to do
Provide onboarding and ongoing help to everyone who emails from individual users to users and champions at Fortune 500 companies
Help distill customer feedback to the whole company and help us shape our product roadmap
Proactively suggest — and write first drafts of — articles for our help center and macros for support

Qualifications And Requirements
3+ years in B2B SaaS customer support
Great visual communication skills: you can quickly whip up annotated screenshots or GIF your screen to help a user solve their problems
Experience troubleshooting and reporting reproducible bugs in Jira
An ability to provide clear and concise guidance through email
Experience with Cohere, Intercom, Zendesk, and Helpscout a plus
Process-oriented: a deep-rooted dislike of typing out the same thing twice
And:
Proactive communication skills, both sync and async
Intrinsically motivated: you set the highest possible bar for what you build, write, ship
A great writer
A connection to our mission of Great writing for everyone
A natural affinity to our values of Connect, challenge, own

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Cloudstaff is the fusion of great people, innovative technology and a culture that engages our staff and promotes personal and professional growth.

In 2010, Cloudstaff identified the Philippines as an emerging market for outsourcing services and expanded operations to the region, commencing with a small team of only seven staff. As a result of the successful expansion, the company was able to extend its service offerings and workforce.

Because of the wealth of local talent and strong, experienced management, the company has continued to enjoy remarkable growth in all areas of its business year on year.

This job posting is the latest urgent job hiring for 2022 in the Philippines. Please note we have posted job hiring in Quezon City, Makati, Pasay, Mandaluyong, Pasig, or across Metro Manila. Please open the search button to find the location near you.

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Cloudstaff Philippines careers job hiring philippines jobs vacancies career site openings vacancy apply now available jobs Job Openings, Job Applications, Latest Job, Hiring Now Philippines

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