Job Hiring Philippines

Customer Support Executive

Job openings by THOMSON REUTERS
Metro Manila

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Latest job hiring in the Philippines:

THOMSON REUTERS is hiring for: Customer Support Executive

Job Description

Job Requirements
• Provides timely, accurate and value-adding customer service to customers through telephone and email communication. Your day will consist of predominantly phone-based enquiries alongside managing email/case queries.
• Ensures each customer contact is handled in a manner consistent with the Thomson Reuters brand and values to maintain customer satisfaction and retention.
• Proactively applies expertise in products, services, process/procedure & the customer to provide solutions to queries and problems.
• Maintains ownership of queries to their conclusion, effectively collaborating with other teams as required and keeping the customer informed of progress through to resolution.
• Works with colleagues in Sales Operations to divert customer queries relating to potential leads or upsell-opportunities
• Ability to identify solutions, not just problems, and drive related process improvements to enhance the customer experience.
• Assists with department projects as needed.
• Performs other related duties as identified or assigned.

Experience
• Current experience in one of our Legal Contact Centers as a CSR
• Good working knowledge of SAP and Service Cloud
• Substantial customer service & contact center experience
• Experience supporting UK customers desirable

Knowledge/Skills
• Professional attitude and strong service orientation.
• Effective analytical and decision-making skills.
• Effective knowledge of Thomson Reuters Legal products and services
• Excellent verbal and written communication skills required with the ability to interact professionally with internal and external customers.
• Highly motivated with the ability to meet scheduled deadlines in a fast-paced, service-driven environment.
• Strong organizational, problem solving and time management skills.
• Working knowledge of computer systems, including but not limited to Microsoft Office products.
• Demonstrated ability to resolve complex customer inquiries.
• Critical thinking and problem-solving skills in a service environment.
• Ability to identify solutions, not just problems, and drive related process improvements to enhance the customer experience.

Education
• High school diploma required.
• Bachelor’s degree preferred.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Thomson Reuters careers job hiring philippines jobs vacancies career site openings vacancy

Our products include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news service – Reuters. Our customers rely on us to deliver the intelligence, technology, and human expertise they need to find trusted answers that inform their most important decisions.

As a global organization, we value all candidates and are proud to be an Equal Employment Opportunity/Affirmative Action Employer. In pursuit of a world-class candidate experience, we commit to the following:

Presenting you with accurate information
We aim to present relevant and accurate information that showcases our company, our culture, our values and the role you have applied for to guide you in your decision-making process.

Keeping the lines of communication open
We aim to provide you with consistent and timely communication regarding the status of your candidacy, encouraging mutual communication throughout the recruitment process.

Build a career without boundaries. Do work that matters, with the flexibility to pursue your passion wherever it leads. Bring your ambition to make a difference. We’ll bring a world of opportunities.

Respecting your privacy
We adhere to all applicable data protection, confidentiality, and employment laws when processing your personal information to maintain your privacy.

Promoting a diverse and inclusive culture
We commit to inclusive hiring practices and an environment that encourages new ways of thinking and working, where employees feel free to challenge the status quo and celebrate differences, while appreciating what we share in common.
Build a career without boundaries. Do work that matters, with the flexibility to pursue your passion wherever it leads. Bring your ambition to make a difference. We’ll bring a world of opportunities.

Build a career without boundaries. Do work that matters, with the flexibility to pursue your passion wherever it leads. Bring your ambition to make a difference. We’ll bring a world of opportunities.

This job posting is the latest urgent job hiring for 2021 Philippines. Some of the job hiring 2020 may apply but contact the company to confirm. Please note we have posted job hiring in Quezon City, Makati, Pasay, Mandaluyong, Pasig, or across Metro Manila. Please open the search button to find the location near you.

For job hiring for students, job hiring without experience, or job hiring for undergraduate is per own company’s qualification. Any job hiring near me or job hiring manila, you can open and browse the job listing search in our Jobsite. We may also post job hiring abroad soon.

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