Job Hiring Philippines

Customer Support Representative

Job openings by THOMSON REUTERS
Metro Manila

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Latest job hiring in the Philippines:

THOMSON REUTERS is hiring for: Customer Support Representative

Job Description

About The Role
• Respond to customer inquiries via phone, email and chat, etc.
• May respond to inquiries regarding a specific or more complex product or a specific customer (based on customer size or revenue tied to customer)
• Inquiries will vary but typically include address changes, account changes/updates, order status, product feedback, password assistance, billing inquiry, etc.
• Ensure each customer contact is handled in a manner consistent with the Thomson Reuters brand and values to maintain customer satisfaction and retention.
• Uses analysis along with policies and procedures to resolve customer issues. Interpret customer contract and assess downstream impact to mitigate any recurring issues.
• Identify prospects for additional products and services; send leads to appropriate sales representatives.
• May assist field representatives in account maintenance.
• Log and classify al calls and request for assistance in the call tracking database.
• Filter and escalate inquiries as appropriate.
• Apply active listening skills to diffuse a potentially tense customer interaction.
• May include some order processing duties.
About You
• Bachelor’s degree required
• Minimum 1 year of customer service experience (preferred)
• Quick learner with strong research, problem solving, and troubleshooting skills
• Working knowledge of PC and Mac operating systems and Microsoft Office applications (preferred)
• Possess strong communication skills and the ability to remain professional in all circumstances
• Thrive in a fast-paced, collaborative, high-pressure environment
• Able and willing to work in US time zone
What’s in it For You?
• You will join our inclusive culture of world-class talent, where we are committed to your
• personal and professional growth through
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
• Wellbeing: Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Thomson Reuters careers job hiring philippines jobs vacancies career site openings vacancy

Our products include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news service – Reuters. Our customers rely on us to deliver the intelligence, technology, and human expertise they need to find trusted answers that inform their most important decisions.

As a global organization, we value all candidates and are proud to be an Equal Employment Opportunity/Affirmative Action Employer. In pursuit of a world-class candidate experience, we commit to the following:

Presenting you with accurate information
We aim to present relevant and accurate information that showcases our company, our culture, our values and the role you have applied for to guide you in your decision-making process.

Keeping the lines of communication open
We aim to provide you with consistent and timely communication regarding the status of your candidacy, encouraging mutual communication throughout the recruitment process.

Build a career without boundaries. Do work that matters, with the flexibility to pursue your passion wherever it leads. Bring your ambition to make a difference. We’ll bring a world of opportunities.

Respecting your privacy
We adhere to all applicable data protection, confidentiality, and employment laws when processing your personal information to maintain your privacy.

Promoting a diverse and inclusive culture
We commit to inclusive hiring practices and an environment that encourages new ways of thinking and working, where employees feel free to challenge the status quo and celebrate differences, while appreciating what we share in common.
Build a career without boundaries. Do work that matters, with the flexibility to pursue your passion wherever it leads. Bring your ambition to make a difference. We’ll bring a world of opportunities.

Build a career without boundaries. Do work that matters, with the flexibility to pursue your passion wherever it leads. Bring your ambition to make a difference. We’ll bring a world of opportunities.

This job posting is the latest urgent job hiring for 2021 Philippines. Some of the job hiring 2020 may apply but contact the company to confirm. Please note we have posted job hiring in Quezon City, Makati, Pasay, Mandaluyong, Pasig, or across Metro Manila. Please open the search button to find the location near you.

For job hiring for students, job hiring without experience, or job hiring for undergraduate is per own company’s qualification. Any job hiring near me or job hiring manila, you can open and browse the job listing search in our Jobsite. We may also post job hiring abroad soon.

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