Latest job hiring in the Philippines:
FWD LIFE INSURANCE CORPORATION is hiring for: CX Business Analyst
This role will be part of highly dynamic and collaborative team of one of the fastest growing companies in the category. You will be key in leading, developing and documenting the detailed requirements and formation of various components of the digital products and supporting operational processes.
Lead the gathering, development and documentation of business requirements for the purpose of technology/system development and digital operational process development.
Use your experience to derive and drive the design of the functionality and operational processes. These will form the key artefact inputs to system development and new technology enablement.
Analyze feasibility of business requests and provide input into potential solutions.
Act as the interface between the business lines and the technical/operational development teams. This role will also act as a Product Owner capacity when required as part of the DevOps approach.
Play an active role in all phases of the project lifecycle: encompassing feasibility, planning, analysis & design, development, testing, UAT, change management & training and end-user support.
Work with local business stakeholders to elicit, scope and define high level business requirements in line with the business vision.
Define, plan and execute a structured approach to.
Requirements analysis ensuring high level business requirements are effectively translated into a complete & prioritized set of high level system changes
Systems analysis & design, working with the offshore delivery team & business stakeholder to identify and document a complete and fully articulated set of detailed system requirements. Scoping projects effectively including the identification and management of dependencies to minimize the number and size of change requests to original scope and solutions
Help business to define an UAT Framework and provide hands-on support for UAT logistics & execution. Support testing phases to ensure overall efficiency, functionality and user friendliness of system enhancement/development including defect triage and prioritization
Review and understand business processes and propose alternative processes/solutions where required
Analyze business workflow to create process maps and isolate areas of potential improvement through system and process change
Analyse insurance products and sales processes to identify improvements in systems, tools, processes, data flow that will maximize growth in Asia Pacific
Meet with and obtain requirements from business users to gather and analyse end user requirements through interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, task and workflow analysis.
Provide assistance to end users following implementation to ensure full benefit realisation
Lead business architecture and functional design activities within programs and across the Asia Pacific system and process landscape
Lead the development of functional specifications that design and document desired outcome of system enhancement/development
Assist with the production of technical specifications to communicate user requirements in technical terms to analyst programmers/project team
A different kind of insurance company!
At FWD, we offer a new kind of insurance. It’s easier to buy, easier to claim, and easier to understand.
This isn’t the way insurance usually feels. But we’re not your usual insurance company.
Life at FWD Philippines.
At FWD everyone is valued for their unique background and contribution. Within this we offer flexible working, exciting career opportunities, and a dynamic learning environment where you learn from us – and we learn from you.
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