Global Delivery Process Lead

Job openings by IBM
Quezon City

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Latest job hiring in the Philippines:

IBM is hiring for: Global Delivery Process Lead

Your Role and Responsibilities
Responsible for people and performance management within their teams
Manage all service level agreements and partner with workforce management and other teams to improve metrics – Performs services strategy within the account.
Develops and implements business strategies with executive review.
Drive actions to ensure services utilization and financial interlock targets are met
Establishes objectives, creates business policies and operational guidelines and sets long range plans.
Responsible for delivery of highly visible services that contribute significantly to achievement of customer satisfaction, cost, expense and other business objectives.
Maintain awareness of contracted service levels, plans and outlooks, and are the primary interface for all planning matters related to the client contract.
Responsible for the results of department within span of control and are responsible for providing direction to multiple managers, and high level direction to department employees.
Liaise with other functional/departmental managers so as to understand all necessary aspects and needs of operational development, and to ensure they are fully informed of operational objectives, purposes and achievements
Implementing Best Practices from other BUs/ Process

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