Job Hiring Philippines

Professional – Scheduler

Job openings by SUTHERLAND
Manila City

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Latest job hiring in the Philippines:

SUTHERLAND is hiring for: Professional – Scheduler

Job Description

Job Description:

Sutherland is seeking an attentive and goal-oriented person to join us as a Scheduler. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Qualifications:

Professionals in this role get to:

Prepare optimal shift schedules with breaks and generate rosters with minimum understaffing/overstaffing

Our most successful candidates will have:
• At least one year work experience in a Call Center
• At least six months experience as an RTA / Scheduler
• Experience with applications such as CMS Avaya Supervisor/ eWFM /IEX
• Strong knowledge of MS-Excel
• Good verbal and written communication skills
• Ability to communicate / present with various levels of stakeholders
• Good knowledge of WFM concepts
• Good analytical skills
• Ability to identify and understand trends and patterns
• Knowledge of multi skill / site / vendor scheduling scenarios with experience of handling omni channel programs would be an added advantage
• High School Diploma/GED (±11 years)

Responsibilities:
• Reconciliates employees listed in PeopleSoft with available employees for preparing weekly schedules
• Prepares historical data by identifying and quantifying cyclic and seasonal variation components of contact volumes, AHT and shrinkage with their periodicity. (Weekly / Daily)
• Generates interval level forecasts for transaction volume, AHT and shrinkage with minimum variance with the actual values using prepared historical data
• Generates interval level staffing plans using the forecasts, SLAs and other assumptions
• Prepares optimal shift schedules with breaks and generate rosters with minimum understaffing/overstaffing
• Prepares reports as required

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Sutherland is a unique digital transformation company. We are the engine behind the experience giants of today—the companies best known for the transformative experiences they deliver.

Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.

A leading provider of work-at-home solutions, Sutherland Remote Engagement services match the skills and interests of professionals with the right job opportunities. With deep experience across industries and geographies, we help people across the globe find work that provides them the flexibility they want and the benefits they need.

We’re a truly global organization. Our teams around the world are operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.

This job posting is the latest urgent job hiring for 2021 Philippines. Some of the job hiring 2020 may apply but contact the company to confirm. Please note we have posted job hiring in Quezon City, Makati, Pasay, Mandaluyong, Pasig, or across Metro Manila. Please open the search button to find the location near you.

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