Latest job hiring in the Philippines:
/7 CUSTOMER PHILIPPINES, INC. is hiring for: Project Based – Customer Experience Analyst (Night Shift) | Makati
The Customer Experience Analyst is responsible for monitoring transactions made by agents and performs the role of key implementers for all quality initiatives of program/s. This ensures areas of improvement are identified and addressed to maintain client and customer satisfaction.
Act as subject matter experts on product knowledge and program updates
Assist Training and Operations Team in agent development during the fishbowling period
Participate/ is involved in program and process improvement initiatives
Provide close coordination with clients in updating call flows, call process, and quality guidelines
Provide close coordination with team leaders on agent’s performance on quality metrics
Provide detailed and accurate evaluations of agents’ transactions
Update and report process parameters related to the program
Bachelor degree in related field
Experience in providing feedback to agents on areas of improvement
Outstanding written and oral English communication skills
Previous quality/transaction monitoring experience
Proficient in Excel and PowerPoint preferred
Our conversational AI company helps businesses attract and retain customers, and make it possible to create a personalized, predictive and effortless customer experience.
Creating a Better Customer Journey!
At 7.ai, you will find a team of people who are passionate about using artificial intelligence, machine learning, and human intelligence to help some of the world’s leading brands connect with their customers.
Come be on the front lines of the modern customer experience and the leading technology that is AI.
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