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Project Based – Team Leader (Night Shift) | Makati

Makati City

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Latest job hiring in the Philippines:

[24]/7 CUSTOMER PHILIPPINES, INC. is hiring for: Project Based – Team Leader (Night Shift) | Makati

Job Description
Project Based – Team Leader

Skills Required
Ability to develop individual performance plans for agents on contact center metrics and personal development to impact client satisfaction and retention.
Ability to manage the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
Ability to provide objective and specific coaching and feedback related to call handling, call quality, and call metrics performance
Ability to provide objective and specific coaching and feedback related to metric performance, call handling, call quality, and call metrics performance for individual development.
Leadership experience in people management specifically coaching for performance
Provide coaching and feedback to agents on areas for improvement

Minimum Qualifications
1-2 years leadership experience in a service industry; in contact center of BPO preferred
Bachelor’s Degree in any field
Leadership experience in people management specifically coaching for performance

[24]/7 Customer Philippines, Inc. careers job hiring philippines jobs vacancies career site openings vacancy

Our conversational AI company helps businesses attract and retain customers, and make it possible to create a personalized, predictive and effortless customer experience.

Creating a Better Customer Journey!
At [24]7.ai, you will find a team of people who are passionate about using artificial intelligence, machine learning, and human intelligence to help some of the world’s leading brands connect with their customers.

Come be on the front lines of the modern customer experience and the leading technology that is AI.

This job posting is the latest urgent job hiring for 2021 Philippines. Some of the job hiring 2020 may apply but contact the company to confirm. Please note we have posted job hiring in Quezon City, Makati, Pasay, Mandaluyong, Pasig or across Metro Manila. Please open the search button to find the location near you.

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[24]/7 Customer Philippines, Inc. careers job hiring philippines jobs vacancies career site openings vacancy

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