Latest job hiring in the Philippines:
DITO TELECOMMUNITY is hiring for: Quality Assurance Tester
The Quality Assurance Analyst will deliver analysis of customer journeys, touchpoints and customer satisfaction data in support of customer experience improvement initiatives. This position works with the Customer Experience and Customer Service team to assess customer journeys and touchpoints that have an impact on customer satisfaction scores or other key metrics and on the design and implementation of customer experience initiatives to improve those scores. The Quality Analyst will create test plans, execute test plans and perform audit, interpret performance trends, identify root causes behind the trends, and then help support and champion performance improvement efforts.
Job Skills & Qualifications
• Bachelor’s degree in related field from a four-year college or university with three to five years related experience
• Strong analytical thinking as well as problem solving skills; proven ability to apply quantitative data analysis techniques to improve work processes.
• Strong organizational and project management skills.
• Strong problem-solving skills; proven experience in consulting or improving business and/or CX processes.
• Able to establish a course of action for self to accomplish a series of specific goals while using appropriate resources.
• Good written and oral communication skills; strong interpersonal communication and ability to work well in teams.
• Experience with contact centers, customer satisfaction or CX data analysis is preferred
• Experience working in an environment where work activities and deliverables are dependent on a diverse group of technical and business functional experts.
• Experience working in an emerging and rapidly changing environment.
• Demonstrated ability to meet deadlines, even in a demanding and changing environment
• Ability to travel periodically.
• Six Sigma training and green belt certification a plus
• Experience with speech and text analytic tools and/or other AI tools a plus
DITO to serve you!
We’re here to provide Filipinos with fast and reliable data, and to lay the foundation in building telecommunities all over the country.
To connect every Filipino to the people, places and things that matter to them the most.
To help them find their tribe and be part of a bigger telecommunity – and to see a day where data access is no longer a privilege, but a right for everyone.
Be part of team!
We’re always on the hunt for daring and innovative Team Players who embody responsibility and takes ownership.
This job posting is the latest urgent job hiring for 2021 Philippines. Some of the job hiring 2020 may apply but contact the company to confirm. Please note we have posted job hiring in Quezon City, Makati, Pasay, Mandaluyong, Pasig or across Metro Manila. Please open the search button to find the location near you.
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