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Social Community Manager | Associate

Job openings by COINS.PH
Pasig City

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Latest job hiring in the Philippines:

COINS.PH is hiring for: Social Community Manager | Associate

As a Community Manager under the Social Media & Community team, your key role is in building and engaging the online community of Coins.ph and maintaining a good brand image on all our social media platforms and in the app stores.

We’re looking for a creative, innovative and customer-oriented Community Manager with a passion for communication to manage the social media and app store accounts of Coins.ph . He/she should be a good listener, highly empathic and always in touch with the sentiments of our customers and community. Comfort in using data and desire to consistently deliver excellent customer experience through our social media channels are also requisite attributes for this role.

What you will do (responsibilities):
As Community Manager, you need to:
• Engage with our communities through proactive and reactive customer care and service
• Be on top of issues raised by customers in our social media channels and app stores
• Monitor and engage in online conversations
• Report fake accounts or accounts that can pose security risks to our brand and our customers
• Responding to comments in a timely manner (this includes hiding, blocking or deleting posts that are in violation of our communication standards)
• Monitor, track and report online reviews and feedbacks
• Escalate user issues to other Coins.ph functional teams for further action
• Manage and grow the brand’s audience and community
• Reach out to other possible community groups
• Organize and manage initiatives that will increase brand awareness and engage with the community
• Ensure communities are constantly engaged and communication with them is done on a regular basis
• Work with the Social Media and Community team in developing social media marketing campaigns and support initiatives by other marketing groups (wallet and crypto teams).
• Regularly review data related to our social media communities and analyze the data to identify strategic strengths and weaknesses and make recommendations for improvement.
• Stay abreast of competitor activities and app store rankings
• Stay up-to-date with the latest trends and best practices and how we can apply these to our own processes and how we do things

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Coins is a Southeast Asian fintech company that enables anyone, including those without a bank account, to easily access financial services directly from their phone.

We aim to improve people’s everyday lives through convenient, accessible, and approachable financial services.

To achieve this mission, we work in lean, collaborative teams, in which everyone contributes to continuous improvement of product, process, and service. We are seeking motivated, intellectually curious professionals who share our vision of expanding financial inclusion in the Philippines and throughout Southeast Asia.

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This job posting is the latest urgent job hiring for 2021 Philippines. Some of the job hiring 2020 may apply but contact the company to confirm. Please note we have posted job hiring in Quezon City, Makati, Pasay, Mandaluyong, Pasig or across Metro Manila. Please open the search button to find the location near you.

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