Job Hiring Philippines

Team Leader – Quality Assurance

Job openings by EVERISE PHILIPPINES
Taguig City

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Latest job hiring in the Philippines:

EVERISE PHILIPPINES is hiring for: Team Leader – Quality Assurance

Job Requirements:
• Implement the Program’s Quality Plan and monitor overall activities of the QA team as agreed with Everise and the clients
• Collaborate with Training, Operations and the Client to keep an open line of communication regarding CSR and Program quality specifics
• Develop and execute innovative strategies to ensure CSRs have the necessary skills and competencies to meet client expectations
• Monitor progress of individual team members; recommend performance action plans for members who are not meeting established standards
• Work with program Supervisors and Managers to ensure that all CSRs are meeting agreed quality standards
• Provide guidance as needed to both new hires and less experienced staff
• Attend and contribute to internal and client meetings, calibrations and similar get-togethers to become updated with latest concerns and issues in the department and in the program
• Remain abreast with program and product updates and assist in conducting Training Needs Analysis for continuing education of CSRs and Leaders
• Provide quality trends and make recommendations for up-training and/or skills enhancement to Training and Operations teams
• Perform other duties and responsibilities that maybe assigned from time to time

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Everise is a technology-enabled outsourcing firm with expertise evolving customer experiences globally.
Everise has an exceedingly rare collection of customer, product and digital experience solutions that transform your business and continuously grow your brand. Our cutting-edge technology, diverse talent and entrepreneurial spirit ensure we are creating fresh experiences for your customers.

Join us on our mission to elevate customer experiences for people around the world through our dedication to people, diversity and innovation.

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Everise Philippines careers job hiring philippines jobs vacancies career site openings vacancy apply now available jobs Job Openings, Job Applications, Latest Job, Hiring Now

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