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Technical Research Specialist

Job openings by NETFLIX PHILIPPINES
Metro Manila, Philippines

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Latest job hiring in the Philippines:

NETFLIX PHILIPPINES is hiring for: Technical Research Specialist

As a Technical Research Specialist, you will:
Serve as the touchpoint for in-depth technical and product-based questions, and escalations from our global Customer Support teams.
Investigate complex technical issues impacting the Netflix service using a suite of tools, and document your findings and recommendations.
Optimize efficiency and minimize customer impact by identifying emerging trends through various datasets and visualizations.
Coordinate and assist Customer Service responses to global service issues and outages.
Provide insightful requests for enhancements to tools and processes that maximize efficiency and value.
Maintain and develop knowledge base articles for ongoing issues that will be utilized by our Customer Support teams to troubleshoot, resolve and/or escalate.
Maintain and develop external-facing help center articles for known errors or behaviors that will be used by customers to resolve issues.
Partner with our global customer base and varying levels of customer service to gain an understanding of issues.

You have:
At least four years of experience in technical research, support analyst, data analyst, research engineer, or technical support engineer role.
Strong written and verbal communication skills; Additional languages are a big plus.
Experience partnering, collaborating, and sharing knowledge with global teams.
Experience creating, editing, and maintaining knowledge base and/or training documentation.
Familiarity with streaming devices, IT or streaming support is an advantage.
Intimate knowledge and experience with Google G Suite, JIRA, Confluence, Kibana, Tableau, Zendesk, SQL, or similar products.

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At Netflix, we want to entertain the world. Whatever your taste, and no matter where you live, we give you access to best-in-class TV shows, movies and documentaries. Our members control what they want to watch, when they want it, with no ads, in one simple subscription. We’re streaming in more than 30 languages and 190 countries, because great stories can come from anywhere and be loved everywhere. We are the world’s biggest fans of entertainment, and we’re always looking to help you find your next favorite story.

Our core philosophy is people over process. Our culture has been instrumental to our success and has helped us attract and retain stunning colleagues, making work here more satisfying.

This job posting is the latest urgent job hiring for 2022 in the Philippines. Please note we have posted job hiring in Quezon City, Makati, Pasay, Mandaluyong, Pasig, or across Metro Manila. Please open the search button to find the location near you.

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