Job Hiring Philippines

Training Supervisor

Job openings by VXI GLOBAL HOLDINGS, B. V.
Quezon City

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Latest job hiring in the Philippines:

VXI GLOBAL HOLDINGS, B. V. is hiring for: Training Supervisor

The position is responsible for planning, organizing, coordinating and controlling the activities of the independent training classes from training needs analysis to the evaluation of training effectiveness; ensures the responsiveness of training programs to the actual needs of trainees for the optimum delivery of company or client requirements
• · Monitors training progress of ongoing classes and OJTs to ensure that activities are carried out on time and manages logistics, manpower and schedules.
• · Oversees the activities of the training department in delivering programs that are responsive to individual, operational and client needs.
• · Receives training needs instruction from client, communicates the need to the department/s concerned, and directs the implementation of necessary training programs.
• · Monitors training progress to ensure that activities are carried out on time and manages logistics for billable hours.
• · Develops long-term training strategy including ongoing needs assessment and feedback from operations and support departments.
• · Attends calibration meetings with client, training and quality department to discuss updates, immediate issues and action plans.
• · Updates and sends training reports to client, covering training progress, evaluation results, and other training details.
• · Attends emergency meetings with clients and / or colleagues from other sites for the immediate resolution of issues and concerns.
• · Identifies departmental and companywide training needs; plans and prioritizes activities to address those needs.

Requirements:
• Bachelor’s / College Degree in Education, Communications, Psychology, Behavioral Science, HR Management
• At least 2 years working experience, 1 year of which in a line trainer capacity preferably in the call center industry
• At least 1 yr Training Supervisor experience in the bpo industry
• Must be amenable to work on site

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VXI Global Solutions provides innovative and transformative customer care and customer experience (CX) solutions to the world’s leading brands. Throughout our worldwide organization, we foster a people-first culture that is unique in the industry, winning accolades and awards for both our positive work environment and performance excellence. Today, there are more than 35,000 people who are part of the VXI family in 42 locations in North America, Asia, Europe and the Caribbean.

We are a passionate team with a singular focus: designing, creating and delivering exceptional customer experiences and operational excellence. We live by our “Passion for People” commitment.

You bring your joy, passion, brilliance and curiosity. We’ll supply the growth, excitement and opportunity. Let’s work together & do great things!

It’s Time to Join the Best Customer Care Team on the Planet!

Bring your amazing dreams and ambitions to the best customer-care company in the business! Launch your career with VXI.

This job posting is the latest urgent job hiring for 2021 Philippines. Some of the job hiring 2020 may apply but contact the company to confirm. Please note we have posted job hiring in Quezon City, Makati, Pasay, Mandaluyong, Pasig, or across Metro Manila. Please open the search button to find the location near you.

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