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Transitions & Transformation Sr. Manager | Taguig

Job openings by SUTHERLAND
Taguig City

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SUTHERLAND is hiring for: Transitions & Transformation Sr. Manager | Taguig

Sutherland is seeking an organized, personable, and strategic candidate to join us as a Transitions & Transformation Sr. Manager. We are a group of forward-thinking and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Sr. Managers in this role get to:
Take the lead: Manage all aspects of launching internal programs including: Recruiting, Training, Facilities, Technology, Quality, Service Delivery, Reporting, Business Continuity, and Disaster Recovery.

Strengthen relationships: Serve as the primary Client interface over the course of Transition and the single source of reporting to leadership on the status during the prelaunch lifecycle.
Drive Sutherland forward: Partner with clients and business/functional owners to successfully implement new business into our contact centers.

Impact the bottom line: Own the implementation from initiation through post-launch handoff to steady state Operation Teams.

Our most successful candidates will have:
• Bachelor’s degree or higher in Business, Project Management, Engineering, Operations, or other relevant field
• Five or more years of work experience in a BPO environment
• Lean/Six Sigma Green Belt certification or higher recommended; PMP or Prince 2 certification recommended
• Ability to be customer-oriented in managing communications and issues
• Proven project management skills; be able to manage project teams to execute on key deliverables within agreed upon timelines
• Ability to be a strong leader; be able to take the lead in making improvements and resolving issues
• Strong communication skills; be able to communicate confidently and effectively from Team Manager up through Executive level contacts
• Ability to be strategic in developing solutions and process improvements
• Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
• Be flexible with travel and schedules as needed to meet key project deliverables and timelines

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Sutherland is a unique digital transformation company. We are the engine behind the experience giants of today—the companies best known for the transformative experiences they deliver.

Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.

A leading provider of work-at-home solutions, Sutherland Remote Engagement services match the skills and interests of professionals with the right job opportunities. With deep experience across industries and geographies, we help people across the globe find work that provides them the flexibility they want and the benefits they need.

We’re a truly global organization. Our teams around the world are operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.

This job posting is the latest urgent job hiring for 2021 Philippines. Some of the job hiring 2020 may apply but contact the company to confirm. Please note we have posted job hiring in Quezon City, Makati, Pasay, Mandaluyong, Pasig, or across Metro Manila. Please open the search button to find the location near you.

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