Job Hiring Philippines

Virtual Customer Service Associate – Work From Home (Fixed-Term)

Job openings by AMAZON PHILIPPINES
Pasay City

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AMAZON PHILIPPINES is hiring for: Virtual Customer Service Associate – Work From Home (Fixed-Term)

The Virtual Call Center (VCC) – It is a ‘Work from Home’ model for the Philippines Customer Service. VCC associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.

Type of Role:
Fixed-Term – Full Time
The position is not based at our offices and requires you to work from home on a full-time basis in a noise free environment, dedicated workspace.

Responsibilities include, but are not limited to:
The ideal work from home Amazonian is internet savvy and has technical aptitude when it comes to online tools and research.
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Communicate with customers (verbal and written) with a problem-solving attitude.
Understand the issue and make best use of the available resources to resolve the issue.
Able to systematically escalate problems or variance in the information to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
Demonstrate ownership to resolve challenging customer issues, escalating when necessary.
Excellent communication, both verbal and written as one may be required to communicate with the Customers.
Develop and/or understand performance metrics to assist with driving business results.

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CNN Philippines is the Philippines’ only predominantly English-language channel on free-to-air television. It is also available on cable and pay television. CNN Philippines provides first-class news and information drawing on the strength and worldwide newsgathering power of CNN, and the local perspective and expertise of Nine Media Corporation. It offers Filipino viewers a global perspective on key issues and trending stories from around the world, together with in-depth local coverage.

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