Urgent Job Hiring! *2023* Jobs Updated
VXI
Job Description
The Global ID Management Associate is responsible in ensuring that the Global ID Management service delivery meets established SLAs. As the first level of support, respond to client/support inquiries for assistance with access related concerns, and assist GIM Specialist with projects and implementation as well as maintenance of trackers and process checklists
Facilitate and complete service requests including, but not limited to password resets and tools trouble shooting
Record, capture and authenticate user login information (usernames, passwords, certificates, etc.)
Manage employee database of users and job roles in a given line of business
Provide history of login and system access for audit purposes
Report user activities and enforce system access policies
Responsible for username and password control, and includes creation of groups or roles within defined access privileges, and controlling access by defining group membership
Conducts Master Roster audits for all supported LOBs to ensure accuracy of ATUIDs and/or logon IDs pertinent to the LOB, issued for VXI
Assist specialists in granting and revoking rights when users’ status changes through transfer, resignation or termination
Assist specialists in reviewing roles or groups used to control access to ensure that only necessary rights are being granted, and that there are no rights conflicts among the roles or groups
Ensure individuals or users in a line of business are able to use systems that help them do their job, but only have as much access to them as they really need
Perform immediate action based on requester’s feedback and concerns
Respond to inquiries and/or process requests via emails/tickets according to established processes and policies
Qualifications
Associate’s degree or equivalent from two-year College or technical school At least 6 months to 1-year tech support experience is preferred
Must be amenable to work graveyard schedules
Excel skills- with intermediate level skillset- with knowledge of v-lookup, pivot tables, index match and basic formulas (COUNT/IF/SUM/AVERAGE/TRIM/CONCATENATE/TODAY/PROPER etc.)
Ability to multitask and meet deadlines
Ability to communicate actively and curiously with clients and stakeholders
Complete tasks on time or notifies appropriate person with an alternate plan
HOW TO APPLY: Please visit site
vxi-family.com/
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