Urgent Job Hiring! *2023* Jobs Updated

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Concentrix

Roles & Responsibilities:

Incident Management
Interact with users either working at home or onsite via phone, email, instant message, etc. to understand their IT issues, then troubleshoot, diagnose and resolve these IT issues involving multiple systems.
Log tickets for each call with clear, and concise documentation of all actions performed in near real-time.
Maintain a CSAT score of 98/100 based on user feedback.
Maintain an individual Service Level Objective of 90% minimum across all tickets regardless of Severity. With a maximum re-open rate of 10%.
All incidents are closed with the proper resolution and closure information which includes but not limited to root cause, and relevance to other tickets.
Prepares, and submit an end of shift report of any ticket that needs to be continuously worked on across shifts.
Continued Service Improvement
Perform ticket issue trend analysis to identify recurring incidents and issues, and then lead the efforts within IT to determine the root cause(s), the mitigation to prevent reoccurrence, and ensure the mitigation is deployed globally. Goal is to continuously reduce the number of monthly tickets per WAH Analyst.
Ensures that the technical knowledgebase and technical documentations are kept current.
Develop automation scripts that will either reduce support time or outages (or tickets).
Other
Coordinate with the necessary teams to attend to an incident with all actions, information documented properly and timely. Escalate when issues are not getting resolved.
Help identify outages that impacts the business.
Desired Skills:

Possession of working experience/knowledge with AppleScript or Perl or Python or Bash or Shell will be a great advantage.
Experience with any Endpoint Management Solution or ay Mobile Device Management Solution (like MaaS360, JamF, Tivoli, or the like). Jamf is preferred.
Qualification:

Candidate must possess at least a Bachelors/College Degree in Engineering, (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
Experience working in a high performance working environment.
Capable to adapt in varying workloads and complexity.
Can strictly adhere to established best practices in his/her day to day work.
Experience working in a Shared Service Environment is a plus but not required.
Excellent written and oral communication skills.
Experience in Service Management is an advantage.
ITIL On-the-Job Exposure and Certification is an advantage.
Be a self-starter and can move forward to overcome issues and problems with minimum supervision.
Must have proven efficiency in basic systems problem resolution through effective interface and Communication.
Must have proven efficiency in utilizing general office applications (MS office applications) and communication tools (Email Clients, Corporate Instant Messaging).
Very good in communicating technical details in a business-like vernacular.
Must be well-organized and highly efficient in working in a dynamic, multi-task-oriented environment.
Have strong leadership skills, passion for quality and ownership in accomplishing challenging goals.
Experience:

Minimum of 5 years related working experience in the field of technical support.
Experience working in a Shared Service Environment is a plus but not required.
Comprehensive experience with Mac OS. Windows related experience is not required.
Developed an automation scripts at one point in his career.
Receives technical escalations and resolved the incidents to closure.
Level & Compensation:

Individual Contributor 9

HOW TO APPLY: Please visit site

concentrix.com/

Go to the career page of the company site and search for the latest job openings and vacancies. Local job hiring positions and near jobs are posted. Follow online application instructions by sending resume online, HR or recruitment email of the company, or contact numbers are posted. Some companies post urgent job hiring on Linkedin. Apply on Linkedin asap as per company instruction.

Concentrix Hiring Job Careers Job Applications Apply Now Latest Jobs in the Philippines Job Hiring Near Manila, Cebu and Davao, Job Vacancy, Philippine Job Hiring Philippine Job Careers Philippine Job Applications

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