Urgent Job Hiring! *2023* Jobs Updated
GMC Escalation helpline. Receives calls from GMC in trouble outside their standard working hours, predominantly with Mobility issue.
Manage 24/7 emergency inquiries via call from Accenture Senior Managers, Directors and other executives relating to travel and mobility concerns
Provide White glove’/Premium support to senior level executives with immediate to 1 hour turn around
Provide a high level of quality service in all customer interactions, handling a variety of inquiries related to international travel and mobility
Develop a strong knowledge of Accenture mobility policies, researching policy details as needed in order to provide key data insights for applying policies
Capture and document details of senior leadership concerns via the appropriate Accenture software/tools (PMG; ServiceNow)
Build relationships with cross-functional groups to provide quality service to traveling executives (mobility; corporate travel; meeting and events) in order to action immediately
Identify and proactively raise potential service issues to appropriate internal function group; suggest necessary process improvements to enhance and improve operational workflow and performance.
Develop and maintain data tracking for all service request
Listen and respond to executive needs; identify and resolve conflicts with sensitivity and tact.
Contribute to growth and development of other team members through knowledge sharing and collaborative work efforts.
Support and sustain a positive work environment that promotes team performance through personal contribution.
Continuously learn and improve service skills; be receptive and responsive to performance feedback; remain current on operational processes, methods and procedures; educate the customer when appropriate.
Performs administrative, organizational, transactional tasks for Accenture Leadership or Executive assistants, such as travel research and reservations, meetings and call organization, and similar.
College Degree (Relevant 4-year course)
Open to Undergraduate with strong work experience
At least 3 years of customer service experience supporting senior level C-Suite executives
Fluency in speaking and written English language / Excellent Customer Service skills
Ability to manage issues and escalations for senior level executives
Excellent time management skills, ability to work across multiple time zones and functional areas
Deep experience working with Microsoft tools, including Excel, Word, and PowerPoint
Good to have:
Strong written, verbal, and interpersonal communication skills
Strong analytical and problem-solving skills
Ability to work independently and use own initiative
Ability to simultaneously manage multiple complex activities
Excellent executive presence and presentation skills
Experience managing international travel/mobility for senior level executives
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