Urgent Job Hiring! *2023* Jobs Updated
Sitel
SUMMARY OF RESPONSIBILITIES
Ensure that calls are handled professionally
Provide direction and guidance to guarantee consistent achievement of key performance metrics
Achieve, measure, report, and communicate metric goal attainment for assigned team
Ensure accurate and timely communication of client and campaign issues to Manager Site Operations
Consistently achieve goals for number of call monitoring per week and scores for assigned team of customer service agents
Coach, mentor and develop agent team for skills expansion and promotional opportunities
Perform other duties as assigned
BASIC POSITION QUALIFICATIONS
Four-year college degree or directly related work experience
Minimum of 12 to 18 months of call center experience preferably as a product specialist
Demonstrated interpersonal, coaching, and supervisory skills
Excellent verbal and written communication skills
Good computer skills (hardware, operating systems, Internet)
WORK EXPERIENCE
Minimum of 12 to 18 months of call center experience preferably as a product specialist
EDUCATION
Four-year college degree or directly related work experience
KNOWLEDGE / SKILLS / ABILITIES
Demonstrated interpersonal, coaching, and supervisory skills
Excellent verbal and written communication skills
Good computer skills (hardware, operating systems, Internet)
Demonstrated ability to set priorities and multi-task
HOW TO APPLY: Please visit site
philippines.sitel.com/
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