Urgent Job Hiring! *2023* Jobs Updated

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As an IT Helpdesk, you will:

Provide 24/7 first level of support for all IT-related issues

Monitor and manage phone, email, chat and ticket queue

Receive, log, validate and diagnose issues/requests – on the full range of products and services offered, applying agreed SLAs leveraging standard tools, platforms, and processes

Escalate tickets that cannot be resolved to appropriate support functions following agreed SLAs

Manage communication with users and stakeholders – keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.

Assist with incident management, focused on establishing immediate communication between Incident Manager and end-users in gathering relevant details

Document new processes into knowledge base articles

Other duties as needed or required

Do you have what it takes to become an IT Helpdesk?


Bachelor’s Degree in Computer Science, Computer Engineering, Engineering Communications and/or equivalent experience. Fresh graduates are welcome to apply however we prefer at least 1 year of Helpdesk and/or call center experience

Confident in English writing and oral communication skills to all audiences

Extremely organized and has an excellent ability to communicate and solve problems

Ability to work in a fast-paced environment with dynamic priority evolution

Excellent customer service with a strong sense of urgency

Has a can-do attitude and strong attention to detail

Willing to work on a rotational shifting schedule

Skilled in utilizing ITSM ticketing systems and Network Management Tools is a plus

ITIL qualification and MCP certification are also preferable but not required

HOW TO APPLY: Please visit site


Go to the career page of the company site and search for the latest job openings and vacancies. Local job hiring positions and near jobs are posted. Follow online application instructions by sending resume online, HR or recruitment email of the company, or contact numbers are posted. Some companies post urgent job hiring on Linkedin. Apply on Linkedin asap as per company instruction.

TaskUs Job Hiring Job Careers Job Applications Apply Now Latest Jobs in the Philippines Job Hiring Near Manila, Cebu and Davao, Job Vacancy

Visit JobHiring.com.ph every day for fresh job updates! Disclaimer: All jobs are available at the time of posting. Some posted ads may be already filled and just retained for historical reference. Applicants are encouraged to confirm the availability of job positions by visiting the company’s career website. No fees from the applicants. This website is 100% free to use. No sign-up, no passwords, no registration required.