Urgent Job Hiring! *2023* Jobs Updated

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Sitel

Responsibilities

Manage all HRIS Help Desk tickets in a timely manner
Provide HRIS Tier 1 support to internal customers via phone, email and computer chat
Ask appropriate questions and use knowledge and resources to diagnose and resolve customer issues
Provide customer assistance, documenting any customer interactions
Make any relevant corrections within the HRIS platforms ensuring accuracy
Follow-up with customers to ensure issues are resolved
Escalate issues that extend beyond Tier 1 span of control
Perform HRIS system data maintenance and ensure compliance
Provide assistance to other IT-HR projects as needed
Troubleshoot HRIS system issues, handle data entry inquiries concerning and reinforcing Company policies, while providing timely and friendly customer service

Qualifications/Experience

1-3 years’ Customer Service experience in a high-volume, customer-focused environment
Experience working in a help desk environment is a plus

Knowledge & Skills

Team Player
Strong interpersonal, oral/written communication and organizational skills
Good level of written and spoken English is essential
Must be able to research, solve problems effectively and manage issues to satisfactory closure
Detail-oriented & critical thinking ability
PC proficient with the ability to use a variety of software packages including MS Suite Word, Excel, and Outlook
Familiarity with SuccessFactors and Kronos timekeeping systems are a plus
Ability to work under general supervision
Ability to provide excellent customer service satisfaction by listening, comprehending and guiding through issues to closure
Ability to capture the detail of a situation and communicate accurately and completely either verbally or in writing
Ability to multi-task while maintaining attentiveness to detail, accuracy and poise under pressure
Ability to prioritize and adjust to deadline pressure in a fast-paced environment
Ability to effectively explain designated policies and procedures and system related issues to internal customers of all levels

HOW TO APPLY: Please visit site

philippines.sitel.com/

Go to the career page of the company site and search for the latest job openings and vacancies. Local job hiring positions and near jobs are posted. Follow online application instructions by sending resume online, HR or recruitment email of the company, or contact numbers are posted. Some companies post urgent job hiring on Linkedin. Apply on Linkedin asap as per company instruction.

philippines.sitel.com/ Sitel Job Hiring Job Careers Job Applications Apply Now Latest Jobs in the Philippines Job Hiring Near Manila, Cebu and Davao, Job Vacancy, Philippine Job Hiring Philippine Job Careers Philippine Job Applications

Visit JobHiring.com.ph every day for fresh job updates! Disclaimer: All jobs are available at the time of posting. Some posted ads may be already filled and just retained for historical reference. Applicants are encouraged to confirm the availability of job positions by visiting the company’s career website. No fees from the applicants. This website is 100% free to use. No sign-up, no passwords, no registration required.