Urgent Job Hiring! *2023* Jobs Updated
Teleperformance
Overview
ESSENTIAL JOB RESPONSIBILITIES
The ideal candidate will possess strong analytical skills, root-cause analysis and attention to detail. Day-to-day responsibilities include: requirements gathering, documenting, and identifying of words and phrases for the creation of categories and scores that are used to drive business value utilizing the speech analytics solution.
• Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
• Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.
• Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
• Package, deliver, and at times present key findings and briefings.
• Collaborate & communicate effectively with business sponsors, executives and stakeholders.
• Ability to build and maintain strong client relationships.
• Contribute to business value knowledge base and accurate support hand-offs.
• Utilize best practice speech analytics methodologies.
• Individual must be a confident team player who can work well with others, mentor new team members and provide (and receive) constructive feedback.
• Flexibility and ability to adjust to changing priorities in a fast-paced environment is a must.
• Strong analytical and problem-solving skills. The ideal candidate will thrive on change and possess an inquisitive mind.
• Excellent communication skills and a positive attitude are required.
Qualifications
• Speech, Business, and/or Data Analytics background desired (3+ years).
• Degree in Data Science, Business Analytics, Computer Information Systems, Computer Science or Linguistics desired; or equivalent experience
• Experience in preparing and presenting written project status reports and executive briefings.
• Experience in speech analytics/speech recognition.
• Experience with CallMiner Eureka, Nexidia, Verint, Mattersight, NICE or other Interaction Analytics platforms preferred
• Fluent in English required; written and spoken
• An interest in languages, writing and/or reading is a plus
HOW TO APPLY: Please visit site
teleperformance.com/en-us/locations/philippines-site/philippines/
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