Urgent Job Hiring! *2023* Jobs Updated
Teleperformance
Overview
In this role you will lead and support the execution of key business strategies by employing the Technology, Analytics and Process Excellence (TAP) process within client accounts as well as within internal account infrastructure. The assessments include hands on evaluations and data analysis, comprehensive read outs and solution-based conversations and recommendations as preparation for execution. Collaborate across accounts and verticals to resolve key business issues in areas such as performance measures, client profitability, technology solutions, process improvements and change/culture management. This position requires excellent skills and discipline in process mapping, process excellence and data driven analysis. Position(s) located in Philippines:
Key responsibilities include but are not limited to:
Partner with Business Readiness and Transformation peers to execute on strategy to move both internal and external clients forward
Determine, lead and own projects by identifying and analysing preliminary business needs at the account level. Conduct Cost Benefit Analysis, identify causal factors and potential solutions, oversee implementation of solutions and reporting progress, and documenting end to end project details including ROI identification.
Conduct TAP Assessments by being the point of contact and subject matter expert for the Process Excellence piece by running statistical tests identifying trends, process capability, variance, relationships and target setting using the COPC LSS approach and by mapping, analysing, and providing recommendations for process improvement
Serve as LSS mentor for YB/GB and BPMS projects ensuring tools are leveraged correctly, process is followed and benefits are being calculated and booked accordingly.
Support AIM deployment by onboarding new moderators, ensuring calibration of said moderators, running refreshers whenever required, providing guidance on how to move ideas from one process step to another. Partnering with Ops/Biz Readiness to identify viable projects and mentor AIM based projects.
Other duties as needed for revenue growth, decreased cost of delivery, LSS training advancement, TAP assessments and additional strategy items as defined by TP
Qualifications
Skills and Certifications
Six Sigma Green Belt Trained, YB Certified
Must have in-depth knowledge of the BPO business
Possesses strong analytic and problem-solving skills as well as the ability to interface with Operations and craft requirements that drive solution execution
Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels.
Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business process.
Qualification / Education Undergraduate or Graduate of any four (4) year course / discipline.
Desired Industry Exposure 3 – 5 years of experience with 2-years of experience in two or more of the following areas- Operations, Business Process Re-engineering, Transformation, Lean Six Sigma, & Program Management
Desired Role Exposure Proficient in Microsoft office suite, with additional competency in excel
Strong organization and communication skills (both written and verbal), with the ability to discuss complex items with all levels of the organization.
Experience with working with different leadership styles and opportunity to adopt best practices from the same
Ability to focus on the details and minute tasks without losing sight of the bigger picture
Better understanding of the industry / departments and business as a whole. Shift from process centric to overall business.
Multi-Tasking: Effective time management and prioritization of tasks
Flexibility/Openness to learn: Be able to work and support other verticals. Work on information /area of business not familiar with.
Mandatory Skills / Process Abilities Skills Proficiency Required
(High / Medium)
Familiar with Operating Systems and Network design, Knowledge of MSOffice Suite High
Interpersonal Skills High
Database Management High
English Language Verbal & Written
Comprehension skills & E-mail etiquette High
Competencies Critical for the Role (Behavioral) Competency Proficiency Required
(High / Medium)
Decision Making: Proactively seeks and accurately evaluates the available data. Anticipates outcomes and implications. Chooses the optimal solutions from all those available and implements the necessary actions in a timely manner. High
Analytical Thinking: Makes constructive use of the information at his disposal. Is sensitive to the business environment and evaluates Teleperformance Philippines possibilities in terms of products / processes / services / systems. High
Customer Focus: Is highly customer oriented. Makes serious efforts at understanding client needs and ensures customer expectations are met in every interaction. High
Quality & Improvement orientation: Is proactive in ensuring that learning is shared, and that quality and other key metrics are improved upon. High
Strategic Thinking: Demonstrates clear planning skills. Translates business objectives into functional activities. Sets goals and processes and organizes resources to ensure that the desired results are met. High
Initiative and Commitment to Achieve: Is proactive and self-starting; Seizes opportunities, originates action and actively influences them. Demonstrates a willingness to excel against all odds. High
Learnability: Understands technical and professional aspects of work and updates knowledge continuously High
HOW TO APPLY: Please visit site
teleperformance.com/en-us/locations/philippines-site/philippines/
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