Urgent Job Hiring! *2023* Jobs Updated
Transcom
Essential Duties & Responsibilities:
Efficiencies
Ensures overall revenue per employee contributions are in line with or exceed TRANSCOM goals
Ensures revenue contribution is measured for every direct individual and direct employee leaders at every level.
Implement effective performance management procedures at individual and team level to address areas of weakness.
Ensures efficiencies are accurately measured and reported.
Ensures efficiency results are reported and reviewed on a 24-hour basis.
Identify issues at earliest possible stage and escalate forecasted issues immediately with a summary of expected impact and actions taken to address
What we are looking for:
To be successful in this role you must…
Educational Background:
Hold a university degree or equivalent higher qualification
Work Experience:
At least 5 years of Operations experience in a multi-site, multi-client, BPO environment.
Minimum 2 year experience as an Operations Director (or equivalent) responsible for multiple clients ranging from small-medium(10-300FTE) to large (2000+ FTE)
Skills Requirements:
Strong sense of personal stake and urgency in day to day management.
Ability to forge positive, objective relationships with Operations and Support teams.
Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities.
Ability to foresee, dissect and fix problems using data-driven approach and common sense.
Appetite for challenges; driving projects, improvement opportunities, maturity models
Effectiveness in articulating and persuading different levels in the organization.
Experience in creating compelling analysis, reports and slides for executives.
Hands on experience in Operations of medium to large size clients.
Must demonstrate perceptive, thorough and decisive approach to problem solving.
Must be diplomatic and enterprising in resolving conflicts and disagreements.
Ability to work independently and closely with the assigned campaigns.
Resilient optimism and positive attitude is desired.
Ability to motivate, retain and attract talent.
Flexible with extending shifts when needed.
HOW TO APPLY: Please visit site
transcom.com/ph/
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