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Job Description
End-to-end Project Management involving site build out, program launches and ramps
Responsible to thoroughly understand and communicate stakeholder requirements to appropriate team members and manage all requirements accordingly.
Establishes clear ownership for project tasks, ensures that team members have the tools needed, and provide timely feedback.
Coordinates and facilitates delivery of project objectives.
Organizes and facilitates project planning, daily stand up meetings, reviews, implementation planning and other agile project related meetings.
Tracks progress and reviews project tasks to make certain deadlines are met appropriately.
Assesses project issues and identify solutions to meet productivity, quality and goals of HR projects.
Proactively communicates project status, issues & risks to management.
Conducts regular status meetings with all stakeholders, keeping the stakeholder’s needs and requirements continuously in view.
Ensures project teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
Finds and works to remove development and project roadblocks; motivate the project teams and keep them excited to move forward; protects the team from outside distractions
Policy and Process Management
Plans, organizes, directs, controls and coordinates policy advice and strategic planning for Operations
Develops and establishes strategic Operations policy framework.
Implement and/or manage the documentation of business case studies relating to key thematic areas for use in policy initiatives.
Implement and/or manage the writing and production of high quality policy, procedures and process map papers.
Manages research initiatives in collaboration with relevant teams and external partners.
Continuous Improvement
Actively participates to identify and act on opportunities for improvement, operational and quality policies and procedures.
Demonstrates awareness and understanding of the organization’s aims and objectives.
Uses the organization’s strategic goals and objectives to focus and prioritize improvement activity.
Creates opportunities and contributes to the organization’s capacity building activities.
Works with different Business Leader to lead the transformation and continuous improvement of existing processes.
Relationship Management
Develops and maintains strong working relationships with key internal and external stakeholders.
Develops and maintains a strong network of industry contacts, maintain lists of contracts and contacts, and participate in professional associations as appropriate.
In collaboration with the Senior Operations Team and executive team, foster links with other organizations, relevant areas of government and call center community groups in order to develop and maintain policy information networks and a research base.

Bachelor’s Degree in Economics, Business Management, Human Resource Management, Industrial Engineering or a closely related field
Must atleast have 2 years Project Management experience in a BPO setting, with experience with BPO Operations
Preferably 1-2 years or substantial work experience on Project Management concerning site build outs, program launches and program ramp up/down
Strong background on the implementation and administration of HR policies and procedures
Ability to make sound decisions and creative in developing alternative solutions in a fast-paced environment.
Ability to prioritize and drive multiple projects while remaining proactive and flexible in style
Familiar with Pareto/Fish bone analysis and other forms of effective report presentation
Must be amenable to work in Makati
Must be amenable to graveyard shift

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Go to the career page of the company site and search for the latest job openings and vacancies. Local job hiring positions and near jobs are posted. Follow online application instructions by sending resume online, HR or recruitment email of the company, or contact numbers are posted. Some companies post urgent job hiring on Linkedin. Apply on Linkedin asap as per company instruction.

VXI Hiring Job Careers Job Applications Apply Now Latest Jobs in the Philippines Job Hiring Near Manila, Cebu and Davao, Job Vacancy, Philippine Job Hiring Philippine Job Careers Philippine Job Applications

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