Urgent Job Hiring! *2023* Jobs Updated
Accenture
JOB DESCRIPTION
• Performing quality review
• Tagging Dsats (dissatisfied customer survey responses)
• Maintain Csat process
• Resolving quality disputes
• sending quality communications/reminders to the relevant teams
• Providing 1:1 feedback and coaching to agents
• Preparing for/delivering monthly quality team meetings
QUALIFICATIONS
• Open to College graduate and undergraduate with relevant work experience
• Must have at least 3 years of work experience in Quality Assurance (QA) under BPO industry
• Excellent verbal and written English communications skills
• Able to adapt quickly to changes in workflow
• Mastery of all customer-communication
• Comfortable communicating with all levels of management
HOW TO APPLY: Please visit site
accenture.com
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