Urgent Job Hiring! *2023* Jobs Updated
The primary role of the Reporting & Data Analytics Lead is to support all of the business intelligence and reporting requirements of North America and Asia Regions, working in close collaboration with all teams in Transcom, such as but not limited to: Operations Team, Client Service Delivery Team and Business Support Team. Provide business insights, analysis and intelligence reporting. Development of standard dashboards/reports for use as standard suite of reporting capabilities offered to new and existing accounts. Customization of dashboard/reports for accounts who have opted for premium reporting support as approved by upper management.
Essential Duties and Responsibilities:
Design standard suite of reports/dashboards that will equip Transcom users, and clients alike, with access to timely data and business insights which will help them make faster and more accurate decisions.
Continuously review the design and content of existing suite of reports to ensure they stay contemporary.
Work with BI Production team to deliver newly designed reports/dashboards, through proper hand-over with comprehensive work instructions an training.
Register new reports in the reports master list.
Conduct semi-annual clean-up of existing report portfolio. Discontinue reports that are no longer used by the business and update the reports master list.
Business Intelligence Reports
Design at least one successful business intelligence report per quarter.
Add insights to business reports, either through the use of well-designed charts, high lights and low lights, and/or careful analysis of data, inputs, processes and outputs.
Analyze corporate data to aid in decision-making. Assist the business in data analysis and/or root cause analysis that will enable them to find gaps in process and data as part of any crisis management activity.
Provide support for adhoc data requirement.
Provide recommendations that will enable the organization to harvest data into meaningful information.
Collaborate with IT to facilitate setup and maintenance of solid BI Infrastructure such as but not limited to: data sources, data definition, calculation measures, and data investigation.
Provide weekly or monthly status of new dashboard/reports development projects.
Front line support for all business intelligence and reporting requirements of their assigned accounts/department.
Liaise with BI Production Team regarding their customers’ complaints/issues on reports produced by BI Production Team.
What we are looking for:
To be successful in this role you must…
BS in Computer Science or related field is preferable. Equivalent combination of experience, education and training will be considered.
BI Certification is desirable
2+ years of experience developing and implementing enterprise-scale reports, dashboards, and scorecards including *working with users in a requirements analysis role
*extensive experience with data warehouse implementations
*knowledge of logical and physical data modelling concepts (relational and dimensional)
Understanding of data integration issues (validation and cleaning), familiarity with complex data and structures
Knowledgeable in SAP Business Objects and/or similar platform
Knowledgeable in call center operations
Excellent interpersonal ( verbal and written) communication skills are required to support working in project environments that includes internal, external and customer teams
Requires strong analytical, conceptual and problem-solving abilities
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