Urgent Job Hiring! *2023* Jobs Updated

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ESSENTIAL DUTIES AND RESPONSIBILITIES

Adheres to SYKES policies on ethics and integrity.

Ensure that all standard reports will be submitted on a timely manner with complete and accurate information. Come up with an audit process to further verify accuracy that can be used by the team moving forward
Transform raw data to usable information, enhancing a report with formulas and custom functions. Provide further analysis on the report with recommended action plans to address any challenges seen while analyzing reports
Develop a system that would streamline the process for any requests given to enable faster turn around time for output. Design and/or develop specific systems for collection, tracking, and reporting of data.
Work with the Account Supervisor/Account Manager/Team Leads to conduct real-time root cause analysis of impacts to SLAs (e.g.: ASA, AHT, actual call volume to forecast ratios, call types/drivers)
Ensuring that the queue is well-managed by relaying real-time concerns on AUX/Talk time adherence to the Team Leads on the floor and Comes up with action plans to implement on the floor to address real-time issues and concerns on SLAs
Accepts call ins for absences and sick leaves and updates necessary tools and officers involved. Expected to alert management for any spikes that would inadvertently affect staffing for the day. Works with Management to come up with real-time strategies to address low staffing due to absences and ensures that Service Levels are maintained.
Analyze schedule given to ensure that optimal results are gained. Proactively comes up with solution to any schedule concerns that may come up and creates a communication process to ensure that any changes made are clear to the floor and are followed appropriately

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Knowledge of reporting methodology, principles and procedures. Has working knowledge of the tools used for monitoring and reporting and the use of computer and related software, including a working knowledge of Microsoft Excel and other Office applications.
Strong planning, time management and organizational skills.
Highly motivated, self-starter with a commitment to see proposals/reports through to their completion and effective maintenance of the same.
Proactive and can work independently.
Can work with other departments or groups to come up with action plans for the account/ BU.
Display a high level of professionalism, integrity, and maturity.
Polished and poised. Project energy, self-confidence, authority, and enthusiasm

HOW TO APPLY: Please visit site

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Go to the career page of the company site and search for the latest job openings and vacancies. Local job hiring positions and near jobs are posted. Follow online application instructions by sending resume online, HR or recruitment email of the company, or contact numbers are posted. Some companies post urgent job hiring on Linkedin. Apply on Linkedin asap as per company instruction.

philippines.sitel.com/ Sitel Job Hiring Job Careers Job Applications Apply Now Latest Jobs in the Philippines Job Hiring Near Manila, Cebu and Davao, Job Vacancy, Philippine Job Hiring Philippine Job Careers Philippine Job Applications

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