Urgent Job Hiring! *2023* Jobs Updated
The Service Quality Officer is responsible for the following: (1) assisting the Service Quality Head in managing and facilitating Workstream Improvement Project teams to address top client pain points; (2) designing and implementing enterprise-wide service quality rewards and recognition; and (3) defining, monitoring, analyzing and reporting service performance levels across key front and back-end units that align with client expectation and business priorities.
· Bachelor’s degree in any field
· With background in project management, six sigma and quality assurance
· Should at least understand basic bank operations and products
· Experience in customer service is a plus
· Strong background in total quality and/or project management preferably from banking industry
· Good organizational and people skills, knowledgeable in goal-setting practices and ability to communicate feedback
· Have problem solving capabilities to create meaningful strategies to improve quality
· Advance excel skills
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