Urgent Job Hiring! *2023* Jobs Updated
VXI
Job Description
The position is responsible for managing a group of 11 up to 20 Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps
Responsibilities:
Tracks and documents employee time (punctuality, attendance, ACD minutes, and up-training)
Reviews agent performance results daily to ensure all goals are met or exceeded
Analyzes and trends agent KPI/Sales performance
Identifies performance gaps and prepare action plans for effective coaching and performance improvement during one-on-one feedback
Monitors and assesses employee calls to drive performance improvement plans
Ensures agent calls are aligned with Quality Assurance objectives and targets, and CSAT expectations
Be hands-on and demonstrates a desire to help Global Agents by building effective working relationships, driving individual responsibility, and accountability, and contributing to the site’s successful performance
Teaches and improves up-selling and technical skills (i.e. improved call handling, navigation and Product information research etc)
Reviews and distributes procedure changes/updates in a timely manner. Ensures agents understand changes and are aligned with organizational/site goals
Plans and conducts team meetings to share information, calibrate knowledge and performance, and motivate agents to learn and excel
Attends assigned Leadership Calibrations
Assists and tracks agent password resets
Assists, tracks, and coordinates issues with supporting
Qualifications
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree, Post Graduate Diploma / Master’s Degree, any field.
Required language(s): English
At least a year of supervisory experience in the BPO industry
Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Customer Service or equivalent.
HOW TO APPLY: Please visit site
vxi-family.com/
Go to the career page of the company site and search for the latest job openings and vacancies. Local job hiring positions and near jobs are posted. Follow online application instructions by sending resume online, HR or recruitment email of the company, or contact numbers are posted. Some companies post urgent job hiring on Linkedin. Apply on Linkedin asap as per company instruction.
Visit JobHiring.com.ph every day for fresh job updates! Disclaimer: All jobs are available at the time of posting. Some posted ads may be already filled and just retained for historical reference. Applicants are encouraged to confirm the availability of job positions by visiting the company’s career website. No fees from the applicants. This website is 100% free to use. No sign-up, no passwords, no registration required.
