Urgent Job Hiring! *2023* Jobs Updated
Sitel
SUMMARY OF RESPONSIBILITIES
Ensure workforce management process and procedures are in place and followed by the site
Should have an experience on capacity management and will manage day to day capacity management (Seating, Support Ratio)
Project management experience an advantage
WORK EXPERIENCE
Four (4) years relevant experience
EDUCATION
Four-year college degree or equivalent combination of education and experience
KNOWLEDGE / SKILLS / ABILITIES
Interpersonal skills
Problem solving skills
Felicity with forecasting tools
Control charts – specially IMR
Skilled in use of Advance Excel Tools
Use of Erlang for staffing calcualtions
Skilled in use of What-if Analyses
Must understand the complexities of scheduling in multi-skill and multi-site environment
HOW TO APPLY: Please visit site
philippines.sitel.com/
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