Urgent Job Hiring! *2023* Jobs Updated
Description and Requirements
Supervises and oversees the day-to-day activities of Call Center Coordinators. Ensures that all CCCs are properly monitoring and accurately recording metrics of the different Operations accounts and enforcing the implementation of policies and procedures per account.
Drives for the optimal conduct of call center operations to meet service level agreements with Clients.
Performs intraday management analysis. Analyzes and interprets day-end performance reports of the different accounts and translates information into action plans.
Provides reports as required by Operations and Clients and submits them in a timely manner.
May be required to devise new processes, policies, and procedures to achieve better account performance, subsequently contributing to the attainment of service commitments to Clients.
Coordinates with Operations Managers / Directors, Team Captains, and associates of related Support groups to discuss various concerns hindering / affecting the attainment of Client service commitments. Keeps abreast of Operations updates that impact intraday management of accounts. Ensures that Workforce, Operations accounts, and other Support groups are aligned with processes, policies, and procedures that may impact Operations
Conducts regular performance evaluation sessions with direct reports.
Prepares payroll data of direct reports and ensures accuracy and completeness of documents.
Minimum requirements for internal applicants:
Should be a regular TELUS International Philippines team member
Should not have any form of disciplinary action in the past 6 months
Should have a score of at least Developing for 6 consecutive months
All applicants are required to attach their CVs and 6 months scorecard before submitting the application in Workday
All applications will go through a series of approvals, from your immediate manager to your HR Business Partner assigned in the program/department
The Talent Acquisition (TA) team can only process your application once it has been fully approved
HOW TO APPLY: Please visit site
Go to the career page of the company site and search for the latest job openings and vacancies. Local job hiring positions and near jobs are posted. Follow online application instructions by sending resume online, HR or recruitment email of the company, or contact numbers are posted. Some companies post urgent job hiring on Linkedin. Apply on Linkedin asap as per company instruction.
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