Latest job hiring in the Philippines:
ZALORA PHILIPPINES is hiring for: Chat & Email Representatives (Local Account)
Reporting to the Supervisor or Team Leader for Customer Service
Being able to handle customer interactions from different customer service channels such as calls, emails, chat, social media, and any other potential channels that ZALORA will explore in the future
Being able to thoroughly understand customer’s concerns and being able to gather information, assess and fulfill customer’s needs efficiently.
Being able to make sound decisions in finding the balance between internal and external policies that will benefit or impact customers
Being able to continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
Being able to demonstrate the ZALORA Culture through both behavior and attitude
Being able to perform other duties and responsibilities as assigned
Minimum of at least 6 months experience in working in a customer service environment either in-person or virtual/remote. (Fresh graduates are welcome to apply)
Must be amenable to shifting schedule and should be flexible with working hours, overtime covering pre/post-shift or during rest days.
Flexible and Adaptable to changes in schedule or processes that impact their current scope
Ability to multi-task, prioritize and manage time effectively
Strong Written and Verbal communication skills in both Tagalog and English
Analytical and problem-solving skills.
Basic knowledge in using Microsoft Office and/or GSuite Applications
Must have an existing device with at least a minimum of i3 processor, 8GB RAM, Windows 10
Internet connection must be at least 5 Mbps or higher
Open to work in Muntinlupa-Cavite Expressway area
ZALORA is Asia’s Leading Online Fashion Destination and exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit.
Founded in 2012, ZALORA has a presence in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, Macau, and Taiwan.
You have the talent, we have the tools. Join us and accomplish great things in an award-winning company that’s shaping the future of eCommerce in Asia.
This job posting is the latest urgent job hiring for 2022 in the Philippines. Please note we have posted job hiring in Quezon City, Makati, Pasay, Mandaluyong, Pasig, or across Metro Manila. Please open the search button to find the location near you.
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