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CAREER OPENINGS – Customer Service Associate – Fixed-Term


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AMAZON PHILIPPINES is hiring for: Customer Service Associate – Fixed-Term

Responsibilities include, but are not limited to:
Communicate with customers (verbal and written) with a problem-solving attitude.
Understand the issue and make best use of the available resources to resolve the issue.
Able to systematically escalate problems or variance in the information to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
Demonstrate ownership to resolve challenging customer issues, escalating when necessary.
Excellent communication, both verbal and written as one may be required to communicate with the Customers/Drivers, Customer Service and Technical Associates, Delivery Station Managers, and Delivery Associates in real time.
Develop and/or understand performance metrics to assist with driving business results.

Schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules.
You will be working on holidays, weekends, and will be asked to render overtime based on business needs.
In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off.
You will be working on a 9-hour shift (8-hour shift with 1-hour lunch break) and all throughout your shift, you are expected to receive calls and assist our customers.
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

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Cable News Network Philippines, is a commercial broadcast, cable, and satellite television network in the Philippines.

CNN Philippines is the Philippines’ only predominantly English-language channel on free-to-air television. It is also available on cable and pay television. CNN Philippines provides first-class news and information drawing on the strength and worldwide newsgathering power of CNN, and the local perspective and expertise of Nine Media Corporation. It offers Filipino viewers a global perspective on key issues and trending stories from around the world, together with in-depth local coverage.

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