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CAREER OPENINGS – IT Specialist

Job openings by ZALORA PHILIPPINES
Muntinlupa City

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ZALORA PHILIPPINES is hiring for: IT Specialist

Responsibility as an IT UEM & Support Specialist
You will be working in an agile environment on enterprise-level, high-quality software to support THE ICONIC as a leader in the online retail space.
Manage and administer all aspects of THE ICONIC’s endpoint management and asset management platform and endpoint security platform as directed.
Create and manage UEM patch management schedules for endpoint fleet.
Plan and support the delivery of upgrades, patches, maintenance releases and all major OS releases to endpoints.
Ensure all endpoints are kept up to date.
Manage and troubleshoot hard disk encryption (Bitlocker).
Provide comms to the business for any critical updates.
Maintain wiki and documentation for all patch management changes.
Work with the security team to ensure critical patching is deployed.
Recognizes problems by identifying abnormalities and initiating appropriate response protocol.
Provide IT helpdesk and application support for employees using ticketing software.
Delve into and support issues for the various internal and external systems at use at THE ICONIC.
Log incidents/service requests into the ticketing system and escalate third line issues to the appropriate engineering team as required.
Provide remote support when required to remote control the end users machine to help diagnose or fix the problem.
General maintenance and administration of hardware, software and operating systems.

Essential Skills and Experience
Excellent written and oral communication skills
Working knowledge and demonstrated expertise in vulnerability assessment and remediation.
Patch management experience
Someone with experience in a similar role is a plus
Someone who understands Endpoint Management Platform
Preferably someone with experience in working with a Help Desk Ticketing System
Experience working with security teams for patch management
With experience or similar experience working with PC and Apple products including: Windows 10, Office 2007-2010, Office 365, Mac OSX, Apple iOS and Android devices
Preferably with GSuite support experience or similar experience
Work independently and able to follow instructions from Senior IT Technicians
Create & maintain support tickets and documentation in order to assist staff in quick resolution of incidents and service requests
Good fundamental networking knowledge
Initiative and enthusiasm and the ability to identify and prioritise issues and provide appropriate resolutions
With a DSL internet connection – minimum of 50mbps or higher
Meticulous with an eye for detail
A practical quick learner who is open to new challenges
Growth mind-set, we never stop learning!

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ZALORA is Asia’s Leading Online Fashion Destination and exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit.
Founded in 2012, ZALORA has a presence in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, Macau, and Taiwan.

You have the talent, we have the tools. Join us and accomplish great things in an award-winning company that’s shaping the future of eCommerce in Asia.

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