Job Hiring Philippines

CAREER OPENINGS – Service Desk Lead

Job openings by Wipro Philippines
Quezon City

Apply Now

Latest job hiring in the Philippines:

Wipro Philippines. is hiring for: Service Desk Lead

Job Description
Proficient in English (Read + Write + Speak) and customer centric
leadership skills
Handled team size upto 20-30 people
should have maanged team before
Should be stong in people management , conflit resolution
Very strong in technical Knowledge and support the team on the ground.
Should be very stong with process knowlege.
Should drive the team and ensure service level are not missed.
Intraction with customer for weekly / daily / monthly meetings
Should be quick in responding to escalations and take the actions.
Reports Incidents and SRs. Reports will be generated from various tools available within the infrastructure and publish to required.
Ensure the leave management is managed properly.
Handles escalated calls.
Implements SIP ( Service improvement plans) , Lean , pragati
Conducts quality audits, coaches, and mentors the team members
Prepares Materials for: Escalation calls, Low CSAT calls, Incident Management calls etc.
Daily huddle with team and SMEs
ITIL Certified
Adhering to the customer policies and process
Should be flexible for shift
Should able to manage in internal / External audits
Proficient in English (Read + Write + Speak) and customer centric
leadership skills
Handled team size upto 20-30 people
should have maanged team before
Should be stong in people management , conflit resolution
Very strong in technical Knowledge and support the team on the ground.
Should be very stong with process knowlege.
Should drive the team and ensure service level are not missed.
Intraction with customer for weekly / daily / monthly meetings
Should be quick in responding to escalations and take the actions.
Reports Incidents and SRs. Reports will be generated from various tools available within the infrastructure and publish to required.
Ensure the leave management is managed properly.
Handles escalated calls.
Implements SIP ( Service improvement plans) , Lean , pragati
Conducts quality audits, coaches, and mentors the team members
Prepares Materials for: Escalation calls, Low CSAT calls, Incident Management calls etc.
Daily huddle with team and SMEs
ITIL Certified
Adhering to the customer policies and process
Should be flexible for shift
Should able to manage in internal / External audits
3 – 5 Service Desk Lead exp,

Wipro Philippines careers job hiring philippines jobs vacancies career site openings vacancy apply now available jobs Job Openings, Job Applications, Latest Job, Hiring Now Philippines

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: Wipro) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability, and good corporate citizenship, we have over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

At every step, we have been built by individuals who have gone beyond the limits of personal goals and leaped across boundaries. It is the freedom provided to every individual at Wipro to learn, grow and create a career path that makes us an organization of opportunities beyond boundaries. Beyond boundaries of region, age, gender, ability and routine. We invite you to be a part of this experience.

Welcome to Job Hiring Philippines! We have posted online jobs for 2022 Philippine jobs. Jobs without experience are per own company qualifications including permanent work from home jobs in Metro Manila, Quezon City, Cebu, Bulacan, etc. Part time jobs or virtual assistant jobs and other public administration jobs for students or freshly graduates may be posted whenever indeed possible.

Wipro Philippines careers job hiring philippines jobs vacancies career site openings vacancy apply now available jobs Job Openings, Job Applications, Latest Job, Hiring Now Philippines

This is a FREE jobs list site and does not collect any fees from the applicants. Job vacancy is for Filipino / PH only. Company’s contact number or contact email is posted. Please send your resume directly to the contact details provided. Some jobs near to your location and can apply directly. Open jobs and visit site direct: