Latest job hiring in the Philippines:
Wipro Philippines. is hiring for: Subject Matter Expert
- Proficient in English (Read + Write + Speak) and customer centric leadership skills and should have managed the role before
- Very strong in technical knowledge and support the team on the ground.
- Should be very strong with process knowledge.
- Should be strong in people management.
- Strong knowledge on OS related issues and guide customer.
- Strong in analyzing all Microsoft related issues and if required co-ordinate with vendor to resolve the issues.
- Strong in analyzing the H/W related issues.
- Strong knowledge in identifying the root cause of software issues.
- Working experience on ITMS tools (ServiceNow , Remedy etc.)
- Strong Knowledge Mobile device and mobile OS knowledge
- Should be able to identify the process improvements and advise L1 team.
- Interaction with customer for weekly / daily / monthly meetings
- Should take ownership and drive the things until the closure.
- Strong troubleshooting skills all type IT devices related issues
- Strong Knowledge on VPN technology
- Good Knowledge on Remote tools (Bomgar , Team viewer , Remote desktop connection etc.)
- Good knowledge on ITIL process
- Adhering to the customer policies and process
- Should be flexible for shift
- Graduate of Bachelor’s degree, any field
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: Wipro) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability, and good corporate citizenship, we have over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
At every step, we have been built by individuals who have gone beyond the limits of personal goals and leaped across boundaries. It is the freedom provided to every individual at Wipro to learn, grow and create a career path that makes us an organization of opportunities beyond boundaries. Beyond boundaries of region, age, gender, ability and routine. We invite you to be a part of this experience.
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