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Job Hiring FM Process Expert

Job openings by ING Bank
Taguig City

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Latest job hiring in the Philippines:

ING Bank is hiring for: FM Process Expert

SME Global Business Incident Management
The objective of the WB GBIM team is to mitigate client impact by managing the “business end” of a major incident. This means:
· Making Client Impact clear
· Aligning with WB Tech and participating in War Rooms
· Organise Client Communication regarding the incident
· Media management regarding the incident
· Informing all relevant ING stakeholders via mails or conference calls
· Arrange aftercare
You will work closely with your direct Global Business Incident Management Process leads located globally. During the time of an incident you will be in close contacts with IT teams, IBSS teams, process experts, P&L owners of all WB business lines, CLT’s, relevant delivery tribes and process participants.

Key responsibilities
Coordinates the business impact when a P1, P2 or P3 incident occurs in close collaboration with all stakeholders.
Deliver quarterly dashboards to measure, benchmark and analyze the performance of the global incident management process.

You have proven affinity with and knowledge of Wholesale Banking products and processes and IT infrastructure.
You have a strong consulting background within the context of banking operations (financial markets, lending, payments).
You have experience in working for a complex organizations and have a bird’s eye business processes and, risks and associated controls.

Excellent communication, convincing and advisory skills, hands-on mentality, ability to present in both formal and informal settings and in different levels.
You are professionally sceptic, knowledgeable and solution oriented.
You build bridges by nature and are able to bridge different levels, different people and different cultures.
Emotional resilience and confidence: adapts easily to new environments, remains calm and continues to perform under pressure.
Strong stakeholder management across WB business lines and ING locations, you get people on board and ensure necessary buy in.
Strong analytical, influencing and learning skills.
Advocates process management and – improvements.
Is focused and result oriented, ability to function effective both individually and in groups.
Talks open and honestly, is a trustworthy sparring partner.
Gives and acts on constructive feedback

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ING is a global bank with a strong European base. Our more than 57,000 employees serve around 38 million customers, corporate clients and financial institutions in over 40 countries. Our purpose is to empower people to stay a step ahead in life and in business.

We put trust in our employees and encourage them to design their career in a way that works best for them. Enabling them to grow in their own way, without being held down. Because doing great things, starts by doing your thing.

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