Latest job hiring in the Philippines:
Philippines AirAsia, Inc. is hiring for: Officer, Preflight
The Preflight Executive will be responsible for assisting guests affected by flight disruptions booked under the airasia website, travel agencies, regulatory, government, consumer, and corporate primarily for ALL AOC.
The job scope will centrally support the preflight located in the Philippines, Indonesia, Thailand, Japan, Malaysia, China, Korea, and Australia.
This role will ensure that the daily KPI and SLA are met both individually and the team. All necessary assistance must be delivered within a time frame. It is expected that smooth operation and urgent matters are attended in a timely manner.
Global Operating Hours: 24 hours by shift
To deliver an exceptional quality of service to:
Government sectors – if applicable
Share holders, ministries, and members of the parliament (if applicable)
Internal team such as Operations Control Center, Scheduling team, Network and Planning, Ground Operations, CH Airline Operation, SnD, Corporate, Groupdesk, and other internal entities.
Flight disruption notices from Operations Control Center, and Scheduling team by extracting the manifest, identifying and managing the affected guests.
Guests affected with flight disruptions by sending SMS and Email notifications, and perform call-out, if applicable, in reference to preflight matrix
Guests with Duplicate/Double Bookings by sending notification and do call-out, if applicable
Ensure planned flight schedule change in the system is correct based on the issued notice from scheduling team, network planning, or/ and OCC
Diligently filter uncontacted guests, perform another sending of notices or perform call-out, if necessary, must send uncontactable notice to affected station
Assist flight information queries from internal stakeholders.
Provide 24/7 support to Operation Control Center in respect to any Adhoc flight disruptions.
Deliver assistance to the Manager/Assistant Manager during his absence.
Coordinate with the preflight team, across the group, any relevant matters or urgent concerns.
Help the preflight team, across the group, whenever necessary or needed.
Perform duties as required by the management in respect to standard operating procedures, or adherence to the welfare and best interests of the company
To ensure service deliverable at met with the following KPI:
Emails are attended within thirty (30) minutes.
Flight notifications are sent accordingly in reference to SOP
Outbound call must be performed accordingly in reference to SOP
Escalations are assisted accordingly, within the time frame of 15 minutes.
Creating a high performing culture:
participate in developing the team camaraderie
provide open communication with the team and recommend improvements for the group benefits
Diploma/Degree Level with a minimum of credit in English and country specific
Ability to work in a fast, diversified environment and culture particularly Asia Pacific countries
Ability to manage high levels of workload and high work pressure
Ability to multitask and quickly review information from multiple sources and make effective decisions
Must have excellent verbal and written English communication skills
Well-organized and detail- oriented and able to multitask
Must be able to work on shift including weekends, evenings and public holidays as scheduled
Can-do attitude, passionate and high level of energy
Philippines AirAsia, Inc. is a low-cost airline based at Ninoy Aquino International Airport in Metro Manila in the Philippines. The airline is the Philippine affiliate of AirAsia, a low-cost airline based in Malaysia. The airline started as a joint venture among three Filipino investors and AirAsia Investments Ltd., a subsidiary of AirAsia Berhad.
AirAsia is a people company. Everyone shares the same open space, we work hard and play hard. Success is measured by our ability to get along and work with people of all levels.
This job posting is the latest urgent job hiring for 2022 in the Philippines. Please note we have posted job hiring in Quezon City, Makati, Pasay, Mandaluyong, Pasig, or across Metro Manila. Please open the search button to find the location near you.
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