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Manager – Risk and Compliance Management (Flexible Shift) | Cyber Sigma

Taguig City

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[24]/7 CUSTOMER PHILIPPINES, INC. is hiring for: Manager – Risk and Compliance Management (Flexible Shift) | Cyber Sigma

Job Description
Manager – Risk and Compliance Management

Skills Required
Responsible for overseeing the Risk and Compliance Team of the company. S/he is responsible for ensuring that the company is compliant to contractual, regulatory and statutory requirements and that risks are mitigated for the company. Included in the responsibility is the ownership & will be in-charge of numerous critical systems & processes that will ensure company’s core BCP processes are efficient, relevant, and accurate.
Oversee the implementation of risk and compliance activities, development of risk mitigating policies and protocols, incident management, facilitate and close risk mitigation improvement projects, design and development of training needs and learning workshops, and in building and maintaining a culture sensitive to risks and compliance within the company.
S/he will act as a Coordinator who will be in charge of orchestrating numerous & various teams performing different functions leading to an all-important result – completion and continuous improvement of the living BCP document. In the course of performing this, he/she is expected to always create, inspire, motivate, develop & maintain his/her relationship with the various business groups and operating units who have a stake in business continuity processes.
S/he is also responsible for cultivating relationships among operations and various functional units to establish and maintain a constant partnership resulting in contract compliance, diminished risks, constant improvement and increased profits.

Minimum Qualifications
At least 8 yrs experience, majority of which should be in ITES (Information Technology Enabled Services) industry
Knowledge of PCI, SAS 70, ISO 27001, ISMS, FSA, US & UK Telemarketing Laws
Knowledgeable in QMS (ISO 9000 family), Risk Management (ISO 31000), Information Security Auditing and other related IT processes (ISO/IEC 27002)
Manage a team of diverse individuals and coordinate within a multi-site, multi-skill global environment.
Must possess situational leadership skills drawn from past actual experiences driven by actual disaster or disaster-related scenarios, must demonstrate a strong capacity for making quick but effective decisions using “real-time” and dynamic data and information pre, during and post situations
Should have led PCI, SAS 70 Audits
Strong verbal, written communication, presentation and interpersonal skills. Must be able to interface and coordinate work efficiently and effectively with internal and external clients and business partners.
Strong analytical, organizational, and decision-making skills

[24]/7 Customer Philippines, Inc. careers job hiring philippines jobs vacancies career site openings vacancy

Our conversational AI company helps businesses attract and retain customers, and make it possible to create a personalized, predictive and effortless customer experience.

Creating a Better Customer Journey!
At [24], you will find a team of people who are passionate about using artificial intelligence, machine learning, and human intelligence to help some of the world’s leading brands connect with their customers.

Come be on the front lines of the modern customer experience and the leading technology that is AI.

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[24]/7 Customer Philippines, Inc. careers job hiring philippines jobs vacancies career site openings vacancy

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