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Senior Collections Representative – Quezon City, NCR – Job Hiring Near Me

Job openings by Optum Philippines
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Optum Philippines is hiring for: Senior Collections Representative – Quezon City, NCR

Primary Responsibilities:
Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers to help identify and resolve issues
Handle escalated and complex customer issues, helping to provide resolution and settlement of account
Contacts customers through a variety of methods (e-mail, form letters and phone calls) to discuss, negotiate payment and resolve outstanding medical bill accounts and balances
Obtains agreement, after discussion with customer, on potential balance payoff and/or payment terms within stated level of authority and guideline limits
Performs research and documents on various computer systems customer information regarding current status, payment expectations, notes of conversations and other relevant information
Prepares and submits reports to internal management on status of outstanding medical bills and proposed/planned payment settlement details
May in some instances transfer settlement of account and related information to external collection agencies and remains in contact with them regarding further payment activity
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:
Minimum 1 year of Customer Service Representative (CSR) experience OR 1 year experience in an office setting, call center setting or phone support role using the telephone and computer consistently OR recent college degree (2 or 4-year)
Healthcare Collections experience
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed

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Optum, Inc. is an American pharmacy benefit manager and health care provider. It is a subsidiary of UnitedHealth Group since 2011. UHG formed Optum by merging its existing pharmacy and care delivery services into the single Optum brand, comprising three main businesses: OptumHealth, OptumInsight and OptumRx.

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Optum Philippines careers job hiring philippines jobs vacancies career site openings vacancy apply now available jobs Job Openings, Job Applications, Latest Job, Hiring Now Philippines

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