Latest job hiring in the Philippines:
STARTEK Philippines is hiring for: Trainer (AT&T) in Pasig at Startek
Using effective training method and techniques, is responsible for delivering training programs for new and current Customer Care Representative on new products/services, selling skills, system changes and/or new business initiatives. Identifies gaps in training curriculum, obtains approval for resolution, and takes action to correct. Prepares and submits daily training report to Training and Quality Manager and other appropriate managers/team leaders. Prepares and submits final training report to appropriate management. Interacts with clients on specific tasks, projects, and assignments (e.g., Train-the-Trainer courses). Makes recommendations on curriculum and content for Learning Management Systems/Learning Content Management Systems (LMS/LCMS). Prepares, develops and conducts personal one-on-one training and development plans for agents.
Directly supervises new hire trainees and delivers corrective action if required. May directly supervise new hire trainees from Foundations Skills all the way through Product specific training. Supervises Academy Bay or production agents if necessary. Maintains New Hire paperwork (e.g., attendance, coaching and corrective action, and status position change forms).
Working Conditions and Physical Requirements:
Ø This is a general office environment position.
Ø Employee has limited walking requirements.
Ø Answers telephone calls, uses personal computer and other business machines extensively, which requires the ability to apply finger dexterity. Individual bends, reaches, pushes and pulls file drawers to file records and reports.
Ø Equipment Used: Personal computers/video display terminal (including mouse, external hard drives, etc.), printers, scanners, copiers, facsimile, telephones and other commonly used office accessories/equipment. Equipment may require set-up, adjustments or other procedures in order to maintain or meet company requirements.
Ø Physical Requirements: Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Ø Physical Activities: Talking – Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to others accurately, loudly or quickly. Hearing – Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound. Repetitive Motions – Making substantial movements (motions) of the wrist, hands, and/or fingers.
Ø Visual Acuity: The incumbent is required to have close visual acuity to perform an activity such as: preparing and analyzing figures; transcribing; viewing a computer terminal; and/or extensive reading.
Startek is a global provider of customer experience solutions.
This means we provide customer care and technical
support on behalf of some of the world’s most iconic brands
via phone, social media, chat, email, and other
communication channels. Operating under the Startek brand name, we help our clients build strong customer
relationships by providing direct, person-to-person customer
contact throughout our network of global campuses. At
Startek, you become a champion for our clients’ brands.
At Startek, our diverse and inclusive culture feels more like a family
than just a job. We celebrate our differences, perspectives, and
the experiences that make each of us unique. We are looking for
passionate people who are in love with life. Our family embraces
the gamers, musicians, coffee lovers, and voracious readers.
We believe that passionate people who lead passionate lives are
our greatest asset. Apply today to learn more about how your
passion can fuel your career at Startek.
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