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Travel Consultant – Job Hiring Near Me

Job openings by American Express
Taguig City

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American Express is hiring for: Travel Consultant

Once you’ve completed the training, you will be ready to take whatever travel request comes your way. Here’s just some of what you could be doing each day:
You will delight our Premium Card Members with unforgettable experiences
As a consultant, you will refine your knowledge of customer needs by asking personalized fact-finding questions to deliver an innovative and extraordinary service through multi-channel servicing designed to meet customers unique requirements
You will receive in-depth training to enable you to be a travel expert and you will know where to look to find the information you need to assist travelers with their changing travel plans such as trip cancellations, re-bookings, and exchanges. Troubleshooting any customer issues relating to the use of the travel website and expertly guiding customers whilst they navigate around the site
You will research, plan and execute customized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements
You will use your in-depth knowledge to help Card Members access their exclusive benefits, including how to make the most of their Membership Reward points.
You take your understanding of new and existing product offerings, value proposition and relevance to the Card Member, to curate your recommendation
At times, you will need to de-escalate a Card Member’s stress, when unforeseen travel situations arise
You will always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First mindset and winning their loyalty

What you need to thrive
Proven ability to provide premium customer service, ideally in a Call Center environment.
Experience servicing customers ideally in hospitality, concierges/lifestyle servicing, high-end customer service or sales roles. Travel reservation experience is a plus.
A passion for building customer loyalty by carefully listening, building rapport and providing extraordinary customer care, using strong written and verbal communication skills.
Ability to fluently speak and write in English.
Natural consultative skills, with the ability to offer confident recommendations
Sufficient geography knowledge
The resilience and composure to remain positive under pressure and constantly evolving circumstances
A problem solver, you’ll be able to effectively explore Card Member issues and offer the best creative solutions with a view to resolving on the first contact
A mathematical mind with an eye for detail and accuracy
Computer skills are vital as you’ll be using multiple tools and systems daily
Excellent time management & multi-tasking skills
High level of integrity to work with customer information and treat it sensitively
Ability to collaborate in person with all colleagues of all levels
Ability to thrive in a metric driven and team-based environment, with a healthy drive to meet and exceed goals
The flexibility to work shifts, including nights and weekends
Bachelor’s degree, associate degree and college undergrads may apply

Work at Home Requirements:
Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services
A secure home office, located at your confirmed address of residence, free from background noise or other distractions
Work at Home is only temporary and as soon as it is safe, you will be asked to report to the office site in Bonifacio Global City.

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The American Express Company is an American multinational corporation specialized in payment card services headquartered at 200 Vesey Street in the Battery Park City neighborhood of Lower Manhattan in New York City. The company was founded in 1850 and is one of the 30 components of the Dow Jones Industrial Average.

At American Express, we strive to live our values in all that we do. We back our colleagues in work and life by prioritizing well-being, fostering an inclusive culture, and supporting and rewarding personal and professional growth every step of the way. By facing each day with a strong sense of purpose, our colleagues are growing, learning and leading the way together.

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American Express International Philippines careers job hiring philippines jobs vacancies career site openings vacancy apply now available jobs Job Openings, Job Applications, Latest Job, Hiring Now Philippines

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