Application Support Engineer

Are you ready to make an impact at DTCC?  

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets.  We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact.  We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive


• Comprehensive health and life insurance and well-being benefits, based on location


• Pension / Retirement benefits 


• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.


• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). 

The impact you will have in this role:

As a member of United Application Support (UAS) team, the Associate Application Support Engineer role will be implementing all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is expected to work closely with the required application teams, development teams, our infrastructure partners, and our internal business clients to resolve and advance technical support incidents where necessary.

Your Primary Responsibilities:

• Provide first level monitoring support for DTCC's applications for Production and Problem Solving Environment/User Acceptance Test environments including client facing applications.


• Provide 24x7 support for event monitoring, alert triage, and incident critical issue within the SLA.


• Identify and implement efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.


• Identify issues without knowledge articles and work with its respective application group to create the article as needed.


• Contribute to projects by completing task work and ensuring Production Readiness guidelines are met.


• Client support team engagement to assist with application related incidents, client testing and integrations.


• Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk and advances appropriately.         

**NOTE:  The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:

• Bachelor’s Degree in Computer Science or related field is preferred


• Minimum of 2-3 years in Application support role or related experience.


• Amenable to work APAC/EMEA Shift 


• Should be willing to work in rotational shifts which may include holidays/weekends.

Talents Needed for Success:

• Familiarity with application monitoring tools, incident management systems, and ticketing platform such as ServiceNow.


• Knowledgeable in ITIL practice or having ITIL certification is a plus.


• Experienced in Distributed Platform: Red hat Linux and Windows.


• Knowledgeable in any of the following technologies and tools.
  
  
  
  • Database administration – Oracle, MS SQL, DB2, and Autosys
  
  
  • Cloud Computing – AWS, CloudWatch, Postgress, and OpenShift
  
  
  • Middleware application administration/Support - WebSphere, Apache, Tomcat, Java, MQ
  
  
  • Basic Mainframe knowledge 
  
  
  • API Technologies - JSON and Splunk.
  
  


• Should be willing to learn different businesses of DTCC’s application.


• Candidate should have excellent communication skills, strong analytical and problem-solving skills, and the ability to quickly assess and prioritize issues in a high-pressure environment.


• Great teammate and can work with minimal supervision.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.